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Kensa Heat Pumps has successfully completed a substantial programme of renewable heating upgrades in partnership with four social housing providers using the Renewable Heat Premium Payment (RHPP) funding stream and Domestic RHI, resulting in tenant running costs being halved.

Thanks to successful joint bids for government RHPP funding with ground source heat pump manufacturer Kensa Heat Pumps, Westward Housing, Shropshire Rural Housing Association (SRHA), Ocean Housing, and South Holland District Council are all reporting reduced tenant running costs and energy savings, following the completion of an ambitious programme of retrofit renewable heating installations, covering 125 social housing properties throughout Shropshire, Devon, Cornwall and Lincolnshire.

SRHA happy GSHP customersBryan Powell, Chief Executive of Shropshire Rural Housing Association, explains:

The objective of undertaking the installation of ground source heat pump systems in our homes is to give our tenants control over their heating, reduce their energy costs and invest in modern low carbon technology to reduce our carbon footprint. Feedback from our tenants has confirmed that this has been achieved as they now have control over their heating using the system to deliver better comfort levels at a reduced cost.

Mike Smith, WinkleighMr Smith, a tenant of Westward Housing comments:

The ground source heat pump is a brilliant system, its cut my electricity bills down by half and it is a lot warmer; the bungalow is lovely and warm.

Utilising the RHPP Fast Track and RHPP Reach Out Schemes, all four social housing providers collaborated with Kensa to undertake a complete upgrade of their heating systems to ground source heat pumps in off gas grid housing stock following feedback about problems with their night storage and solid fuel heating, as Mr Smith, a tenant at one of the project sites explains:

Up until the ground source heat pump was put in we had the old economy 7 night storage heaters, which were very expensive, weren’t very reliable, and were very difficult to control; with the night storage you couldn’t turn it off and on, you’d be waiting 24 hours for it to heat back up again. And come the end of the day, when you needed the heat, they were cold. It is now great to be able to flick a switch and within 30 minutes to have as much heat as we want.

When asked if he would recommend ground source heat pumps to other tenants in similar properties, Mr Smith responded:

Go for it! You’ve got the versatility of gas central heating, and I would say it’s probably slightly cheaper. It’s a brilliant system.

Kensa’s RHPP schemes consisted of:

  • Westward Housing installing 25 ground source heat pumps from January to March 2014 using the RHPP Fast Track scheme.
  • Shropshire Rural Housing Association installing 38 ground source heat pumps under the Fast Track scheme between October 2013 and March 2014, and 25 ground source heat pumps under the RHPP Reach Out scheme between April and June 2014.
  • Ocean Housing installing 21 ground source heat pumps under the Fast Track scheme with an approved extension on completion to June 2014.
  • South Holland District Council installed 16 ground source heat pumps under the Reach Out scheme between April and June 2014.

All properties in the RHPP programme feature individual boreholes ranging from 58m deep to 125m deep, due to variances in load and geology. Each borehole is connected to a 3.5kW, 4.3kW, or 6.2kW Kensa Compact high temperature heat pump. Spanning flats, houses and bungalows, the four social housing schemes within Kensa Heat Pumps’ RHPP Programme will all earn an income for 7 years through the Domestic RHI.

All four Housing Associations are reporting immediate improvements on tenant bills, with many reporting a reduction in heating costs of 40-50%, whilst also enjoying a more comfortable home. It is expected each property will save 110 tonnes of CO2 over the system lifetime.

Mr Smith comments:

This time last year we had to put between £50 and £60 a fortnight on our meter and it is now between £20 and £30 a fortnight.

Kensa Heat Pumps have published a video and case study featuring Mr Smith’s testimonial, in his own words, to provide a tenant’s perspective of the RHPP Programme at:


Video available: Watch Mr Smith’s video testimonial here

Kensa Roadshow2

Rural installers across the country are being converted to ground source thanks to Kensa Heat Pumps completing their 2014 national installer roadshow, which saw them engage with over 250 MCS and Oftec installers over an 18 date UK tour.

Kensa’s Roadshow events, which will continue again in March 2015, aim to dispel myths about renewable heating technologies, helping heating and plumbing engineers to unearth the significant commercial opportunities available through ground source heat pump systems.

Kensa’s Technical Director Guy Cashmore said:

“We strategically planned this roadshow to visit areas that we know have the right geology for ground source technology and a high number of off-gas properties. We could therefore confidently show installers that ground source heat pumps offer a lucrative opportunity along with the added customer incentive presented by the RHI.”

Supported by the Department of Energy and Climate Change (DECC) and NAPIT, the Roadshow events were well timed with the Government’s recent launch of the Domestic Renewable Heat Incentive (RHI), which has ensured that ground source heat pumps are more financially viable than ever before. With an expected payback of around five years for the average domestic end user and seven years of income through the RHI plus fuel cost savings, the market for ground source heat pumps is growing steadily.

Feedback shows that Kensa’s UK tour has been well received by installers so far.

Jody Hammond, an installer from Norwich said:

“It was great to be able to attend an event specifically about ground source heat pumps actually in my area. I’m a one man band and am fairly new to the technology, so appreciate having an expert company like Kensa to call when I want advice or have questions. I also appreciate the fact that they are the only British manufacturer of this technology!”

John Carlisle, an installer from Lincoln said:

“I’m glad I went along to the event – it was a good chance to look at the heat pump in the flesh. I know that digging trenches or drilling boreholes can put people off installing ground source heat pumps, but by partnering with local drillers or ground workers you can easily get the job done. Kensa has a network that can help with this and their Umbrella scheme will also allow me achieve the required MCS standards without the hassle, so I think that’s a good way forward.”

Kensa also used the events as a platform to launch its new Underground Network of installers of ground source heat pumps, which allows installers to tap into ongoing training, support  and qualified new business leads, whilst providing end users with a platform to engage with Kensa approved installers.  For more information see www.kensaheatpumps.com/undergroundnetwork.

Due to the success of the 2014 Kensa Installer Roadshow, more events are planned for early in the New Year. Locations and dates will be available on Kensa’s events page at www.kensaheatpumps.com/events.



The Source interactive play

Kensa Heat Pumps have launched a new biannual newsletter for those involved or looking to venture into the ground source heat pump industry.

View The Source here

The first dedicated publication of its kind, The Source is packed full of useful information, industry updates and innovative case studies; everything you need to know about ground source heat pumps!

Kensa’s opening issue features:

  • How ground source heat pumps benefit best from the domestic RHI
  • Kensa’s new installer scheme, the Underground Network
  • Making the most of the Non Domestic RHI
  • Micro district heating in action
  • Westward Housing and their micro district heat pump
  • The case for social housing new builds
  • The Kensa RHPP social housing showcase
  • Kensa’s latest product innovation
  • The Kensa GSHP installer roadshow


Get your copy:

  • View an interactive version of The Source here:

View The Source here

  • For a hard copy, call us on 0845 680 4328 or email us here.
SRHA happy GSHP customers

Shropshire Rural Housing and Kensa Heat Pumps’ ambitious round of retrofit heating works under the Government’s Renewable Heat Premium Payment Scheme for Social Landlords have reported significant savings for tenants following a bi-annual review.

The installation of 63 ground source heat pumps installed under the RHPP social landlords programme has resulted in tenants experiencing immediate savings on their heating costs, as Bryan Powell, Chief Executive of SRHA, explains:

The objective of undertaking the installation of ground source heat pump systems in our homes is to give our tenants control over their heating, reduce their energy costs and invest in modern low carbon technology to reduce our carbon footprint. Feedback from our tenants has confirmed that this has been achieved as they now have control over their heating using the system to deliver better comfort levels at a reduced cost.

A small rural housing association with over 270 deeply rural homes throughout the county, SRHA’s asset management strategy demands an improvement in the thermal efficiency of their properties due to the largely off gas grid profile of their stock, which use night storage heaters as the primary heat source. Tenant complaints regarding the heaters’ running costs and lack of controllability – not delivering heat when needed – prompted SRHA to undertake a retrofit programme with the support of South West manufacturer, Kensa Heat Pumps, recently announced as the 10th fastest growing business in the South West’s Fast Growth 75 list.

Utilising the Renewable Heat Premium Payment Social Landlords Competition – a scheme set up as a precursor to the full Renewable Heat Incentive, which was subsequently launched in April), the initial cost of the ground source heat pumps were reduced, whilst attracting an income for 7 years through the Domestic RHI, creating an opportunity for Shropshire Rural Housing Association to efficiently and cost effectively transform the heating in a third of their housing stock.

Kensa co-ordinated the delivery of the works to a time sensitive schedule to ensure eligibility for the funding.

Bryan Powell, Chief Executive of SRHA, said:

This was an ambitious programme, for a business of our size, to help deliver affordable warmth to our customers. We feel that the substantial investment has proved to be very worthwhile and has met our objectives. We now have 89 homes – a third of our stock – heated in this manner delivering real benefits to our customers the Association and the environment.

Kensa’s Commercial Director, Chris Davis, says that social housing providers can profitably address their housing stock’s efficiency thanks to creative approaches to new Government incentives:

The success SHRA and Kensa have achieved under RHPP Social Landlords competitions demonstrate that renewables, and in our case ground source heat pumps, have a big part to play in improving tenant comfort and lowering fuel bills whilst delivering on key objectives for the housing association.

To build on this success, Kensa has explored ways that housing associations can effectively ‘cross-subsidise’ through the RHI and ECO, notably through the innovative application of micro district heating schemes in retrofit homes, allowing housing associations to access 20 years of RHI income plus an ECO subsidy to lower the initial investment cost in the heating system. Kensa would like to invite any social landlord looking at ways to tackle fuel poverty and heating system replacement in off gas grid areas to speak to us to see whether this might work for them.

To find out more about this project see: http://www.kensaheatpumps.com/case_study/shropshire-rural-housing-retrofit/

Kensa address fuel poverty with the NHF

Posted by & filed under Latest News.

Visit Kensa at the NHF Annual Conference 2014

Kensa Heat Pumps will be hosting an exclusive Workshop at this year’s National Housing Federation Annual Conference at the ICC in Birmingham (17th – 19th September), aimed at addressing fuel poverty in social housing with renewable technology.

The Workshop, taking place on Thursday 18th September at 9am, will explain how social landlords can tackle fuel poverty in rural and off gas grid housing stock by adopting ground source heat pumps.

Chris Davis, Commercial Director for Kensa, will explore an innovative new approach to heating upgrades in social housing utilising the Renewable Heat Incentive (RHI) and ECO funding, which allows capital investment costs to be covered, while tenants benefit from the lowest possible heating and hot water costs.

Kensa’s Workshop compliments a series of seminars running throughout the NHF Conference, marketed as the UK’s leading conference and exhibition for housing associations.

For more information and to join Kensa’s Workshop visit http://www.kensaheatpumps.com/event/nhf-annual-conference-kensa-workshop-addressing-fuel-poverty-through-renewable-heat/.

For NHF Conference and Exhibition tickets visit http://annual.housing.org.uk/.

Kensa Roadshow: The Case for Ground Source

Kensa Heat Pumps are taking to the roads of Britain this Autumn and Winter to help installers demystify the RHI and unearth the mysteries of ground source heat pumps.

The adventure begins in September and runs throughout October and November, re-commencing after the heating season in February and March 2015. Locations from Scotland to Cornwall will feature in Kensa’s 18 date UK tour, starting with Cambridge on the 10th September.

The events will help challenge and unmask misconceptions and myths of heat pump technology, alongside a general look at the renewable industry itself and the impact the Renewable Heat Incentive may have on installers’ customer bases, and ultimately their businesses.

Taking in both rural and urban locations Kensa’s Installer Roadshow will provide targeted events to both non-MCS/Oftec installers and MCS installers.

The Roadshow will enjoy support from Plumbase Renewables and the Department of Energy and Climate Change (DECC).

Lasting just three hours from 8:30am – 11:30am, each bite-size breakfast event will feed installers inquisitive appetites and delve into the truth about heat pumps and their place in the market.

Locations and dates of Kensa’s Installer Roadshow Events are as follows:

Birmingham, Fife, Surrey, Bristol and Carmarthen will host a further eight Installer Roadshow Events in February to March 2015. Further details will be released on Kensa’s events page at www.kensaheatpumps.com/events .

Installers can find out more and sign up for Kensa’s Installer Roadshow Events by visiting: www.kensaheatpumps.com/events .


Underground Network Partner logo lgeA campaign to deliver a support framework to encourage the mainstream adoption of quality ground source heat pump installations has been launched by Kensa Heat Pumps.

The Underground Network is Kensa’s ground-breaking approved installer scheme intended to reward and connect installers to the expert support and quality product provided by the 15 year established British manufacturer of ground source heat pumps. 

Kensa’s Commercial Director, Chris Davis, comments:

“Appealing to MCS installers, as well as those looking to advance to MCS status, the Underground Network is an exclusive accredited partner scheme that supports and rewards professional installers with discounts and services unique to Kensa, the UK’s only dedicated ground source heat pump manufacturer.”

Kensa’s Underground Network Partners will benefit from free qualified sales leads direct through Kensa’s recently revamped website (www.kensaheatpumps.com), alongside a number of Partner rewards that increase with Partnership status. With three Partner levels, Underground Network Partners can progress to Gold + status following membership of the MCS scheme and proven experience and commitment to ground source technology.

In order to protect the integrity and safeguard the reputation of ground source technology and Kensa products, new Kensa product innovations will be exclusive to Underground Network Partners before being launched to the open market, as Chris explains:

“There are no better advocates and examples of exemplar ground source installers than our Partners, and so what better platform to release new Kensa innovations than through our Underground Network. Currently, new members will enjoy exclusive access to the Shoebox Twin until January 2015, providing Kensa and clients confidence in the quality of installations, and ultimately protecting the industry against negative experiences.”

The Underground Network will be promoted through a series of installer roadshow events hosted by Kensa throughout the UK in Autumn and Winter 2014/2015. Details will be released shortly on Kensa’s website at www.kensaheatpumps.com/events.

To join the Underground Network installers can sign up at www.kensaheatpumps.com/undergroundnetwork/join.

MIB Horizontal logo stacked - Right ÔÇô South West 700

A strong advocate and example of British engineering, the 15 year established Cornish-based manufacturer, Kensa Heat Pumps, has recently joined a national campaign to champion British industry as part of a major re-brand.

The ‘Made In Britain’ campaign, which sees Kensa sit alongside fellow supporters including VanGuard and Stoves UK, aims to ‘enable customers to identify British made products, supporting & promoting British manufacturing in the UK and overseas.’

Kensa aims to promote its support of the campaign alongside new marketing collateral and online resources resulting from the company’s recent re-brand. Stephanie Gregory, Marketing Manager explains:

“We have found that the significance of a British made product is a huge attraction to Kensa customers. By aligning ourselves with a national campaign this provides us with a recognisable marque to easily communicate our heritage and place of manufacture, as well as demonstrate our support for a British fulfilment channel and commitment to British engineering at its best.”

Marking its 15th year as a British manufacturer, Kensa Heat Pumps has completed a group restructure, company re-brand and new website, in a bid to prepare the company for what it believes will be the ‘most influential and significant of its history’.

“Our group restructure and re-brand provides our customers with clarity and familiarity across our companies. The launch of a new website supports Kensa’s position as the UK’s leading knowledge-base for all things ground source heat pumps, and now is by far the most comprehensive online resource dedicated to our technology, vital for our growing installer network and end users alike.”

“The launch of the domestic RHI and clarification of tariffs for the non-Domestic RHI, coupled with opportunities through the Green Deal and ECO, should ensure that 2014/15 will be the most significant in the history of the ground source heat pump market, and Kensa intends to be at the forefront of innovating and delivering solutions that enable our customers to get the most in return. The timing of our 15th anniversary could not be more apt – we hope this will be a year to celebrate!”

6KW Shoe In For Success

Posted by & filed under Latest News, Shoebox Range.

Kensa Shoebox Twin ground source heat pump

The UK’s leading manufacturer of ground source heat pumps has added another innovative solution to its award-winning product range for communal dwellings in the shape of the 6kW Shoebox Twin.

Kensa’s latest product is an evolution of the award winning 3kW Shoebox heat pump – and it’s packing some big punches in a small footprint.  The 6kW Twin boasts a greater capacity and heat output than its sibling Shoebox 3kW,but crucially is still capable of being sited within tight spaces inside a dwelling. And through the use of twin compressors delivers domestic space and water heating to larger new build and retrofit well insulated retrofit apartments and medium sized houses.

This small but mighty GSHP offers an impressively low acoustic output, and at 560mm x 605mm x 565mm is a particularly attractive solution where the only option available is to locate the heat pump inside the dwelling, such as within an airing cupboard.  Using a single phase electrical connection and the ability to provide water flow temperatures up to 65°C, the Shoebox Twin provides weather compensated space heating flow temperature control, plus the ability to satisfy a dwellings entire domestic hot water requirement without the need for costly supplementary electric back up heating.

Crucially, the Shoebox range provides Housing Associations and developers the unique opportunity to plug into Government subsidies such as the Renewable Heat Incentive and is ideal for use in projects featuring Kensa’s innovative “micro-district heating” approach, which significantly enables access to the lucrative non-Domestic RHI for new build applications, plus the additional possibility to attract an ECO subsidy in retrofit applications, especially where electric night storage heating systems are being displaced.

Chris Davis, commercial director for Kensa Heat Pumps comments:

“The introduction of the Domestic Renewable Heat Incentive and recently uplifted tariffs for ground source heat pumps under the Non Domestic RHI has seen a significant upsurge in the demand for ground source technology, where the benefits of highest efficiency, lowest possible running costs, permitted development planning rights and low noise nuisance are increasingly becoming recognised.  The Shoebox and Shoebox Twin meet the growing market need for small, efficient, quiet and cost effective solutions which can be applied in innovative ways to maximise the funding opportunities for housing associations, developers and home owners.  The original 3kW Shoebox has proven ideal for small, new build developments, however the higher output from the Shoebox Twin now opens up more and more opportunities for larger new builds and the retrofit sector.”

Thanks to its small size and low noise output, the Shoebox Twin has already been specified for installation on a number of retro-fit social housing projects and is also currently being promoted through Kensa’s ‘Underground Network Partners’ scheme, ensuring quality and professional Kensa approved installations. Installers wishing to sign up to be a Kensa Underground Network Partner, and enjoy exclusive access to new Kensa products like the Shoebox Twin before wider release, should visit www.kensaheatpumps.com/undergroundnetwork.

For more information visit: www.kensaheatpumps.com/product/shoebox-twin-2

District heating in apartments and flats with Kensa's Shoebox heat pump

Ground source heat pump market leader Kensa Heat Pumps has welcomed the long awaited tariff increases for ground source heat pumps (GSHPs) under the Non Domestic Renewable Heat Incentive (RHI), following an announcement by the Department of Energy and Climate Change on Wednesday 28th May.

Under the non-domestic stream of the RHI, residential district heating schemes and installations in the non-domestic sector receive payments over 20 years for the renewable heat they generate.

Following extensive lobbying from Kensa and other members of the ground source industry, the previously ineffective tariff of 4.8p/kWh has been significantly increased to a Tier 1 rate of 8.7p/kWh (paid for the first 1314 full load equivalent run hours) and 2.6p/kWh thereafter.

“The uplift to the non-domestic RHI ground source heat pump tariffs will undoubtedly kick start the market for a technology which up until now has seen very low uptake under the RHI” said Chris Davis, Commercial Director of Kensa Heat Pumps.  “Ground source heat pumps are a well-established technology, with proven energy cost and carbon saving credentials, so the enhanced tariffs will level the playing field in the market compared with other renewable heat technologies and ensure ground source heat pumps can be considered a viable and financially attractive proposition for businesses, public sector organisations, care homes, schools and many other non-domestic applications.”

The non-domestic RHI also applies to district heating systems, an approach Kensa has innovatively adopted as a solution for the social housing sector.  “Combined with a capital subsidy from ECO funding, the uplifted non-domestic RHI tariffs for ground source heat pumps make Kensa’s “micro-district” solution increasingly attractive to the social housing market,” explains Davis. “The recently announced domestic RHI seems unlikely to be especially appealing to the social housing sector, however using Kensa’s unique approach of individual ground source heat pumps in each dwelling connected to a communal ground array, the enhancement of the non-domestic RHI tariffs creates an attractive opportunity for social housing to benefit from a financially compelling return on investment for a heating solution that will reduce both tenant fuel bills and overall operating and maintenance costs”.

Kensa’s UK manufactured ground source heat pump range covers models from 3kW to 75kW, including the award winning 3kW and 6kW Shoebox models and single phase units with outputs up to 24kW.