Kensa remains open for business and we offer everybody associated with the Kensa Group our very best wishes as we all navigate this crisis. Following Government guidelines in mid-March, the Kensa Group took significant measures to limit social contact in order to protect staff members, their families, our customers and all other stakeholders. As a consequence, we furloughed many staff, our factory and offices closed and we ceased work on site.
During this period we have worked hard to adapt our work spaces and practices to allow us to reopen and better serve our customers. We are pleased to confirm that in line with current guidelines, we have resumed production in the factory and operations have started on some sites. It is important to note that the safety of our staff and customers is our highest priority and any work that we can’t carry out safely will not yet resume. Working to the social distancing guidelines has led to a reduction in our capacity which we are working to overcome. Lead times for products are normal right now but that could change if demand picks up or due to disruption in our global supply chain. The sites we can work on are limited to those that can be worked on safely and we are prioritising work that is external and carried out in small teams. We are currently not working inside people’s homes.
Our sales teams in both Kensa Heat Pumps and Kensa Contracting are operational and ready to help with any enquiries you may have. We continue to offer technical support for existing installations and we are able to deal with urgent admin and finance enquiries. To access these services, please call 0345 222 4328 between 9am – 5pm, Monday – Friday.