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- Find Your Perfect Heat Pump
  
  Whether you’re a homeowner, self builder, developer, landlord, or business, find the perfect ground source heat pump for your project with Kensa's heat pump solutions.
  SEE ALL
- - Self-Builds & Renovations
    - HOMEOWNERS & SELF-BUILDERS
      
      Kensa's design & support services coupled with a comprehensive range of ground source heat pumps ensure homeowners enjoy significant energy efficiency, bill savings & a guaranteed 7-year income through the Domestic RHI.
    - Close
  - Commercial Buildings
    - BUSINESSES
      
      Kensa's grounds source heat pump make commercial sense for businesses, providing a long-term, low-cost & low-carbon heating & cooling solution.
    - Close
  - Housing Developments
    - DEVELOPERS
      
      Utilising Kensa's Shared Ground Loop Array & our project management services, new-build flats & houses can achieve carbon compliance & enjoy low heating bills & billing independence.
    - Close
  - Social Housing
    - SOCIAL HOUSING
      
      Kensa’s ground source heat pumps bring social housing communities together to help eradicate fuel poverty & reduce heating bills. Using cost-effective Shared Ground Loop Arrays, housing associations can reduce carbon emissions on a huge scale.
    - Close
  - Marine & Leisure
    - MARINE
      
      Swimming pools, hot tubs, boat sheds, boats, water parks: you name it, we've fitted it! Ground source heat pumps offer an energy-efficient solution to heating & cooling water sources, as well as using water sources to heat & cool buildings.
    - Close
- Close
Heat Pump Products
- Ground Source Heat Pumps
  
  Explore Kensa's award-winning range of ground source heat pumps for British properties. All manufactured by Kensa in Cornwall.
  SEE ALL
- - Evo Ground Source Heat Pump
    - EVO SERIES
      
      The efficient Evo series features 7kW, 9kW, 13kW & 17kW single phase models, & a 15kW three phase model. The elegant, simple-to-install, & ErP A+++ rated Evo series offers a 15% gain in efficiency & low noise outputs, perfect for medium to large homes.
    - Close
  - Shoebox Ground Source Heat Pump
    - SHOEBOX SERIES
      
      Small but packing a punch, the award-winning Kensa Shoebox series produces temperatures up to 65°C. It features the quietest & smallest ground source heat pump on the market, offering an efficient, practical & affordable heating & hot water solution.
    - Close
  - Commercial Plant Room Ground Source Heat Pump
    - COMMERCIAL PLANT ROOM SERIES
      
      The Commercial Plant Room series comprises of modular three phase models to provide tailored outputs for high heating & cooling demands, providing greater flexibility & compatibility with Building Management Systems
    - Close
  - Accessories
    - ACCESSORIES
      
      Kensa manufactures & supplies a range of accessories that complement the full suite of Kensa ground source heat pumps
    - Close
  - Heat Pump Costs
    - TYPICAL PROJECT COSTS
      
      Explore a range of typical Kensa project costs & schematics to identify how a ground source heat pump could fit with your project plans.
    - Close
- Close
Services
- Kensa's Services
  
  Kensa is unique - in addition to manufacturing heat pumps, we also help you to design & install your system. Find your ground source heat pump installation solution using Kensa-approved installers, our consultancy service, or Kensa Contracting’s services.
  SEE ALL
- - Installation Support
    - EXPERT INSTALLER SUPPORT
      
      Kensa works as a partner with installers to deliver exceptionally well-designed systems which out-perform the market. We pride ourselves on the quality of our technical support, whether via training, on-site, remotely or online.
    - Close
  - Find an Installer
    - FIND A HEAT PUMP INSTALLER
      
      Looking for a verified heat pump installer? Kensa has a nationwide network of trusty installers to help you with your project. Simply submit your plans & Kensa will recommend the right installer for you.
    - Close
  - MCS Umbrella Service
    - MCS SUPPORT & COMPLIANCE
      
      Kensa's MCS Umbrella Scheme offers vital support to both non-MCS & MCS-approved installers seeking expert advice & technical assistance with ground source heat pump installations.
    - Close
  - Kensa Contracting
    - HEAT PUMP CONTRACTORS
      
      Kensa Contracting, sister company to Kensa Heat Pumps, are the UK’s specialist delivery partner for large-scale ground source heat pump programmes. Find out more about Kensa Contracting.
    - Close
  - Heat Pump Training Course
    - TRAINING
      
      Kensa provides specialist ground source heat pump training for installers & businesses. Book your place on one of our popular courses here.
    - Close
- Close
Funding
- Ground Source Heat Pump Funding
  
  Get paid to install ground source heat pumps! Thanks to rewarding incentives, there's never been a better time to invest in ground source heat pumps
  SEE ALL
- - The Domestic RHI
    - DOMESTIC RENEWABLE HEAT INCENTIVE (RHI)
      
      Self-builders, property renovators & those looking simply to upgrade their heating system can receive a 7-year guaranteed income through the Government's Domestic RHI for their ground source heat pump installation.
    - Close
  - Domestic RHI Calculator
    - CALCULATE YOUR RHI RETURNS
      
      Try our RHI calculator to find out how much you could receive when you install a Kensa ground source heat pump. Plus, see the rough project costs for your property.
    - Close
  - Energy Company Obligation
    - ENERGY COMPANY OBLIGATION (ECO)
      
      The ECO supports retrofit efficiency works in the domestic sector with an upfront grant, with a particular focus on vulnerable consumer groups & hard-to-treat homes.
    - Close
  - Green Heat Network Fund
    - GREEN HEAT NETWORK FUND
      
      This scheme intends to help new & existing heat networks to move to low & zero-carbon technologies.
    - Close
  - Social Housing Decarbonisation Fund
    - SOCIAL HOUSING DECARBONISATION FUND
      
      This fund will upgrade a significant amount of social housing stock to an Energy Performance Certificate rating of C.
    - Close
  - Public Sector Decarbonisation Scheme
    - PUBLIC SECTOR DECARBONISATION SCHEME
      
      The Public Sector Decarbonisation Scheme is a fund dedicated to heat decarbonisation & capital energy efficiency projects in non-domestic public sector buildings across England.
    - Close
  - The Clean Heat Grant
    - CLEAN HEAT GRANT
      
      The Clean Heat Grant is a government-proposed scheme to deliver grants of up to £4,000 towards heat pump installations in UK households.
    - Close
  - Ground Array Funding
    - GROUND ARRAY FUNDING
      
      Through this scheme, an investor funds the network – known as Shared Ground Loop Arrays – to cover the most expensive aspect of the project. In return, the investor receives the RHI and can charge connection fees if they wish.
    - Close
- Close
FAQs
- Heat Pump FAQs
  
  Explore how heat pumps work & unearth useful advice on all things ground source in this comprehensive introduction to our innovative technology
  SEE ALL
- Close
Knowledge Hub
- Knowledge Hub
  
  Get inspired & get involved in the ground source heat pump community. Read the latest news, attend upcoming events, discover Kensa case studies & get expert installation advice & support with our videos, fact sheets & guides.
  SEE ALL
- - News & Blog
    - NEWS & BLOG
      
      Read the latest news & blog posts from Kensa Heat Pumps.
    - Close
  - Case Studies
    - CASE STUDIES
      
      Explore the diverse applications of ground source heat pumps & find ground source heat pump reviews in Kensa's extensive case study library.
    - Close
  - Videos
    - VIDEOS
      
      Watch Kensa ground source heat pump projects & training videos, including our popular introductory video showing what a heat pump is.
    - Close
  - Brochures
    - BROCHURES
      
      Download Kensa's latest literature including product guides & market-specific brochures for ground source heat pumps.
    - Close
  - Manuals
    - MANUALS
      
      Download Kensa product manuals for Kensa's full range of ground source heat pumps & accessories.
    - Close
  - Information sheets
    - INFORMATION SHEETS
      
      Access Kensa's extensive library of application & technical information sheets & fact sheets exploring all aspects of ground sources heat pumps & their installation.
    - Close
  - Events
    - EVENTS
      
      Find out which events Kensa are attending or hosting across the UK & come & say hi!
    - Close
  - Newsletter
    - NEWSLETTER
      
      Sign up to receive monthly emails from Kensa, sharing ground source heat pump reviews, case studies, technical advice & relevant news.
    - Close
- Close

Kensa Heat Pumps > Knowledge Hub > Documents

Menu

About Kensa
Solutions
- Find Your Perfect Heat Pump
  
  Whether you’re a homeowner, self builder, developer, landlord, or business, find the perfect ground source heat pump for your project with Kensa's heat pump solutions.
  SEE ALL
- - Self-Builds & Renovations
    - HOMEOWNERS & SELF-BUILDERS
      
      Kensa's design & support services coupled with a comprehensive range of ground source heat pumps ensure homeowners enjoy significant energy efficiency, bill savings & a guaranteed 7-year income through the Domestic RHI.
    - Close
  - Commercial Buildings
    - BUSINESSES
      
      Kensa's grounds source heat pump make commercial sense for businesses, providing a long-term, low-cost & low-carbon heating & cooling solution.
    - Close
  - Housing Developments
    - DEVELOPERS
      
      Utilising Kensa's Shared Ground Loop Array & our project management services, new-build flats & houses can achieve carbon compliance & enjoy low heating bills & billing independence.
    - Close
  - Social Housing
    - SOCIAL HOUSING
      
      Kensa’s ground source heat pumps bring social housing communities together to help eradicate fuel poverty & reduce heating bills. Using cost-effective Shared Ground Loop Arrays, housing associations can reduce carbon emissions on a huge scale.
    - Close
  - Marine & Leisure
    - MARINE
      
      Swimming pools, hot tubs, boat sheds, boats, water parks: you name it, we've fitted it! Ground source heat pumps offer an energy-efficient solution to heating & cooling water sources, as well as using water sources to heat & cool buildings.
    - Close
- Close
Heat Pump Products
- Ground Source Heat Pumps
  
  Explore Kensa's award-winning range of ground source heat pumps for British properties. All manufactured by Kensa in Cornwall.
  SEE ALL
- - Evo Ground Source Heat Pump
    - EVO SERIES
      
      The efficient Evo series features 7kW, 9kW, 13kW & 17kW single phase models, & a 15kW three phase model. The elegant, simple-to-install, & ErP A+++ rated Evo series offers a 15% gain in efficiency & low noise outputs, perfect for medium to large homes.
    - Close
  - Shoebox Ground Source Heat Pump
    - SHOEBOX SERIES
      
      Small but packing a punch, the award-winning Kensa Shoebox series produces temperatures up to 65°C. It features the quietest & smallest ground source heat pump on the market, offering an efficient, practical & affordable heating & hot water solution.
    - Close
  - Commercial Plant Room Ground Source Heat Pump
    - COMMERCIAL PLANT ROOM SERIES
      
      The Commercial Plant Room series comprises of modular three phase models to provide tailored outputs for high heating & cooling demands, providing greater flexibility & compatibility with Building Management Systems
    - Close
  - Accessories
    - ACCESSORIES
      
      Kensa manufactures & supplies a range of accessories that complement the full suite of Kensa ground source heat pumps
    - Close
  - Heat Pump Costs
    - TYPICAL PROJECT COSTS
      
      Explore a range of typical Kensa project costs & schematics to identify how a ground source heat pump could fit with your project plans.
    - Close
- Close
Services
- Kensa's Services
  
  Kensa is unique - in addition to manufacturing heat pumps, we also help you to design & install your system. Find your ground source heat pump installation solution using Kensa-approved installers, our consultancy service, or Kensa Contracting’s services.
  SEE ALL
- - Installation Support
    - EXPERT INSTALLER SUPPORT
      
      Kensa works as a partner with installers to deliver exceptionally well-designed systems which out-perform the market. We pride ourselves on the quality of our technical support, whether via training, on-site, remotely or online.
    - Close
  - Find an Installer
    - FIND A HEAT PUMP INSTALLER
      
      Looking for a verified heat pump installer? Kensa has a nationwide network of trusty installers to help you with your project. Simply submit your plans & Kensa will recommend the right installer for you.
    - Close
  - MCS Umbrella Service
    - MCS SUPPORT & COMPLIANCE
      
      Kensa's MCS Umbrella Scheme offers vital support to both non-MCS & MCS-approved installers seeking expert advice & technical assistance with ground source heat pump installations.
    - Close
  - Kensa Contracting
    - HEAT PUMP CONTRACTORS
      
      Kensa Contracting, sister company to Kensa Heat Pumps, are the UK’s specialist delivery partner for large-scale ground source heat pump programmes. Find out more about Kensa Contracting.
    - Close
  - Heat Pump Training Course
    - TRAINING
      
      Kensa provides specialist ground source heat pump training for installers & businesses. Book your place on one of our popular courses here.
    - Close
- Close
Funding
- Ground Source Heat Pump Funding
  
  Get paid to install ground source heat pumps! Thanks to rewarding incentives, there's never been a better time to invest in ground source heat pumps
  SEE ALL
- - The Domestic RHI
    - DOMESTIC RENEWABLE HEAT INCENTIVE (RHI)
      
      Self-builders, property renovators & those looking simply to upgrade their heating system can receive a 7-year guaranteed income through the Government's Domestic RHI for their ground source heat pump installation.
    - Close
  - Domestic RHI Calculator
    - CALCULATE YOUR RHI RETURNS
      
      Try our RHI calculator to find out how much you could receive when you install a Kensa ground source heat pump. Plus, see the rough project costs for your property.
    - Close
  - Energy Company Obligation
    - ENERGY COMPANY OBLIGATION (ECO)
      
      The ECO supports retrofit efficiency works in the domestic sector with an upfront grant, with a particular focus on vulnerable consumer groups & hard-to-treat homes.
    - Close
  - Green Heat Network Fund
    - GREEN HEAT NETWORK FUND
      
      This scheme intends to help new & existing heat networks to move to low & zero-carbon technologies.
    - Close
  - Social Housing Decarbonisation Fund
    - SOCIAL HOUSING DECARBONISATION FUND
      
      This fund will upgrade a significant amount of social housing stock to an Energy Performance Certificate rating of C.
    - Close
  - Public Sector Decarbonisation Scheme
    - PUBLIC SECTOR DECARBONISATION SCHEME
      
      The Public Sector Decarbonisation Scheme is a fund dedicated to heat decarbonisation & capital energy efficiency projects in non-domestic public sector buildings across England.
    - Close
  - The Clean Heat Grant
    - CLEAN HEAT GRANT
      
      The Clean Heat Grant is a government-proposed scheme to deliver grants of up to £4,000 towards heat pump installations in UK households.
    - Close
  - Ground Array Funding
    - GROUND ARRAY FUNDING
      
      Through this scheme, an investor funds the network – known as Shared Ground Loop Arrays – to cover the most expensive aspect of the project. In return, the investor receives the RHI and can charge connection fees if they wish.
    - Close
- Close
FAQs
- Heat Pump FAQs
  
  Explore how heat pumps work & unearth useful advice on all things ground source in this comprehensive introduction to our innovative technology
  SEE ALL
- Close
Knowledge Hub
- Knowledge Hub
  
  Get inspired & get involved in the ground source heat pump community. Read the latest news, attend upcoming events, discover Kensa case studies & get expert installation advice & support with our videos, fact sheets & guides.
  SEE ALL
- - News & Blog
    - NEWS & BLOG
      
      Read the latest news & blog posts from Kensa Heat Pumps.
    - Close
  - Case Studies
    - CASE STUDIES
      
      Explore the diverse applications of ground source heat pumps & find ground source heat pump reviews in Kensa's extensive case study library.
    - Close
  - Videos
    - VIDEOS
      
      Watch Kensa ground source heat pump projects & training videos, including our popular introductory video showing what a heat pump is.
    - Close
  - Brochures
    - BROCHURES
      
      Download Kensa's latest literature including product guides & market-specific brochures for ground source heat pumps.
    - Close
  - Manuals
    - MANUALS
      
      Download Kensa product manuals for Kensa's full range of ground source heat pumps & accessories.
    - Close
  - Information sheets
    - INFORMATION SHEETS
      
      Access Kensa's extensive library of application & technical information sheets & fact sheets exploring all aspects of ground sources heat pumps & their installation.
    - Close
  - Events
    - EVENTS
      
      Find out which events Kensa are attending or hosting across the UK & come & say hi!
    - Close
  - Newsletter
    - NEWSLETTER
      
      Sign up to receive monthly emails from Kensa, sharing ground source heat pump reviews, case studies, technical advice & relevant news.
    - Close
- Close

Documents

See more related documents in the Knowledge Hub

Home » Social housing: Brochure

Social housing: Brochure

Posted on July 9, 2015

Download Kensa’s guide to ground source solutions for social housing providers with new build and retrofit projects. (Version 4.2)

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Review Us

Kensa Heat Pumps

4.8

Based on 30 reviews

See all reviews Write a review

Kevin F.

18:58 25 Oct 21

Tom, was extremely helpful in assisting in a technical issue I had with my Kensa heat pump. The... pump has been working well for the past 10 years without any major issues. The pressure had dropped and Tom remotely assisted in solving the problem which saved me time and not doubt expense. Thank you very muchread more

Dana F.

10:32 18 Oct 21

The Kensa Technical Support team are excellent. They are always happy to help with issues and... really go the extra mile. Twice now they have sent out part replacements free of charge (when we are actually out of warranty) and have talked us through the installation in order to save us from calling out a plumber. Carl has been really really helpful, and Tom has also been excellent in the past.read more

lisa M.

12:31 01 Oct 21

The after sales service provided by Kensa has been exemplary. They have been easy to contact,... always very helpful and have reliably followed up on everything they promised as well as keeping us informed on a regular basis. They have gone over and beyond to ensure we are satisfied with their product. I would highly recommend Kensa to anyone considering a heat pump.read more

David R.

10:48 20 Sep 21

Our 20kw Single phase Heat pump was fitted over 7 years ago, over that time we have had one sensor... failure , that was replaced FOC, recently one of our ground arrays was isolated due to it weeping at the fitting, Thanks to Tom for sending out a replacement olive.read more

darren H.

21:42 07 Sep 21

Excellent ‘after-care’ and technical help on a product installed many years ago in a property I’ve... just moved into. It’s reassuring to be able to go through the heat pump and clarify my understanding and solve pressure issues simply by being talked through it all on the phone. Thanks for your time folk.read more

Trybrid

16:29 11 Mar 21

Had a really informative conversation with their Sales team. I was originally looking at installing... a ground source heat pump. However I was pointed in the direction of an air source pump which isn't one of their products but would be better suited for my property. Clearly putting customer service first! I would highly recommend you to get a quote from them.read more

Wayne R.

14:16 02 Feb 21

Having had a lengthy search to find someone that actually knew what they were talking about when it... came to ground source heat pumps, we found Kensa. When we called we thought we were getting the receptionist, but in fact we got Daisy. She knew more about what she was selling than anyone else we had spoken to. Clearly knew her stuff, and instantly put our minds at ease. She worked out a detailed quote and nothing was too much trouble when we asked questions or wanted to change something.Installation was quick, clean, and everything was explained in a language we could understand. We were then given a complete system booklet, again explaining what to do if we have any issues or need to change anything on the systemDaisy and the whole Kensa team have been nothing but professional, capable and courteous from start to finish.Thoroughly recommend Daisy and the whole of the Kensa team to anyone who needs a GSHP.read more

oy D.

16:33 21 Jan 21

The plumbers and the resident liaison officer did a great job on my block on Drygate walk 2-8.... Thanks you guys.read more

posh and F.

21:53 20 Jan 21

Thank you so much Demi for your help during my sister heating installation last week, housing... didn't care but you were so helpful,Thank you.read more

aslan B.

11:50 18 Jan 21

The workmen are friendly and polite and dispıte beıng so streched nothing iş too much trouble. The... system iş a little cooler then my old heating system but overall its goodread more

Sue H.

16:42 15 Dec 20

I installed a Kensa Ground source heat pump in 2015 and am really pleased. I also have solar PV and... solar thermal so this form of heating is absolutely essential. Made in Cornwall !!read more

Allan T.

14:21 10 Nov 20

We installed our heat pump in 2007, yes..13 years ago. It has been an excellent and reliable... investment that has performed exactly as planned. Support from Kensa can only be described as outstanding. Any call for support is quickly answered by knowledgeable engineers, who work with you to diagnose and resolve the fault or diagnose the issue and then send the right resources to fix the system. They clearly keep a sense of ownership and pride in what they make and install and are patience personified in the way they deal with lay customers. Top marks from me and thanks in particular to Tom with a recent sensor failure that proved difficult to identify.read more

Nigel D.

18:16 09 Nov 20

I am delighted with the service provided by Kensa. I purchased a ground source heat pump from this... company in 2014 and I have been very pleased with my purchase. When help is required the very able technical team are always accessible and very willing to assist. I am very happy to recommend this company to anyone considering to invest in a ground source heat pump.read more

Steve A.

13:44 13 Oct 20

We have a Kensa GSHP, the pump is reliable, needs little servicing and is both environmentally and... uses only a little electricity. Todd in tech support is THE most helpful and informed person you will come accross...what's not to like?read more

John G.

15:10 06 Oct 20

We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday let. Nothing about... this whole build was easy but we opted for Kensa for our renewable energy. Brilliant decision from the start, the product layout, working with our staggered delivery requests due to a just in time scheme adopted for the build, to literally holding our hand during the self installation process using a heat engineer locally. So helpful, and great to know if we need further guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole, Abbotsham,North Devonread more

Michael P.

12:59 06 Oct 20

Can’t thank these guys enough especially Todd his knowledge of these heat pumps is second to none

Martin B.

21:43 02 Oct 20

I had a Kensa heat pump installed in 2017. It has worked really well and saved significantly on... space and water heating costs. The technical support team at Kensa have been absolutely fantastic helping sort out installation issues, responding very quickly and positively to queries and resolving issues very efficiently.read more

Richard J.

07:33 17 Sep 20

great service, very efficient as always

Bharat R.

19:53 23 Aug 20

I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other professionals I... met at home building events always welcomed me and answered all my questions. They introduced me to Howard Smith Builders in Herefordshire who installs many of their pumps and I visited him to see first-hand an installation Howard had done. Back to Kensa. All throughout the build and spec of our pump, Kensa stayed in touch and Steve even visited our home when the work began. I have also been assured that as and when there are software updates for their pumps, Kensa will provide them to me to ensure my pump stays at the optimum level. Thank you, Steve, and Kensa for sticking with me when I needed you to hold my pump for a year with no extra charge! Looking forward to having Lewington’s of Market Harborough finishing the install of your pump and slinkies this Wednesday!read more

Joule E.

17:17 22 Jul 20

I have been using Kensa for a number of years now, and whilst the service is always exceptional... from every member off the team, just recently, and during these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure my business has kept installing. Really fantastic work guys, much appreciated, thank you, Lee Whiteread more

Mike H.

12:25 08 May 20

Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007.... Paid a fair price, got a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more

Steve T.

14:47 04 May 20

Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our... heat pump stopped working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more

Duncan R.

17:11 27 Apr 20

Great company to work with. Very professional in every aspect of their business. The best company... to deal with if want a heat pump system that is designed and installed by highly skilled and experienced people.read more

Jon T.

20:44 12 Mar 20

The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in 2007 which has... worked without a problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more

Jean C.

20:07 03 Mar 20

We found all Kensa personnel helpful and knowledgeable, especially TomWorth, when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter Lyonsread more

Robert E.

10:39 20 Feb 20

Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years... ago. Never had any problems what so ever, until recently it fails to start and only rarely does it get up and going.Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done !A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form.The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product.Congratulations.read more

Mark N.

20:39 15 Jan 20

Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over... ten years ago (+ digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more

David W.

21:44 05 Dec 19

First class product and excellent after sales attention - even when out of guarantee

Derek S.

09:44 01 Dec 19

I bought a 10 year old house with a Kensa Ground Source Heat Pump last year. Recently, my hot... water has not been as hot as usual so I contacted Kensa for some advice. Bear in mind this is a 10 year old heat pump, well out of warranty . . . They could not have been more helpful!I have spent at least a couple of hours on the phone with Todd from their technical support team. He helped me troubleshoot, talked me through how to open the unit up and check things myself. He sent me some small parts free of charge and I also bought a couple of replacement parts, which he again talked me through how to fit.I have never come across a single company in my entire life that wouldn't charge me for this time. I'm well out of warranty and yet Todd did not hesitate to help. No bill for labour, just patient, friendly advice. What amazing service! Second to none!If I ever need another heat pump I'll be going straight to Kensa. Best customer service I've ever experienced!read more

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Mount Wellington, Chacewater,
Truro, Cornwall TR4 8RJ

Telephone: 0345 222 4328

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Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

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