Knowledge Hub

Mike Hayes

12:25 08 May 20

Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007. Paid a fair price, got... a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more

Steve Taylor

14:47 04 May 20

Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our heat pump stopped... working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more

Duncan Rae

17:11 27 Apr 20

Great company to work with. Very professional in every aspect of their business. The best company to deal with if want... a heat pump system that is designed and installed by highly skilled and experienced people.read more

Jon Tobin

20:44 12 Mar 20

The staff at Kensa could not have been more helpful I bought a 10 kw heat pump in 2007 which has worked without a... problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more

Jean Clarke

20:07 03 Mar 20

We found all Kensa personnel helpful and knowledgeable, especially Tom Worth, when our heat exchanger broke down. ... Very pleased we purchased Kensa. Peter Lyonsread more

Robert Evans

10:39 20 Feb 20

Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years ago. Never had any... problems what so ever, until recently it fails to start and only rarely does it get up and going. Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done ! A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form. The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product. Congratulations.read more

Mark Neal

20:39 15 Jan 20

Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over ten years ago (+... digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more

David Welch

21:44 05 Dec 19

First class product and excellent after sales attention - even when out of guarantee

Derek Shanks

09:44 01 Dec 19

I bought a 10 year old house with a Kensa Ground Source Heat Pump last year. Recently, my hot water has not been as... hot as usual so I contacted Kensa for some advice. Bear in mind this is a 10 year old heat pump, well out of warranty . . . They could not have been more helpful! I have spent at least a couple of hours on the phone with Todd from their technical support team. He helped me troubleshoot, talked me through how to open the unit up and check things myself. He sent me some small parts free of charge and I also bought a couple of replacement parts, which he again talked me through how to fit. I have never come across a single company in my entire life that wouldn't charge me for this time. I'm well out of warranty and yet Todd did not hesitate to help. No bill for labour, just patient, friendly advice. What amazing service! Second to none! If I ever need another heat pump I'll be going straight to Kensa. Best customer service I've ever experienced!read more

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