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  • Solutions

    • Find Your Perfect Heat Pump

      Whether you’re a homeowner, self builder, developer, landlord, or business, find the perfect ground source heat pump for your project with Kensa's heat pump solutions.

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      • Self-Builds & Renovations

        • HOMEOWNERS & SELF-BUILDERS

          Kensa's design & support services coupled with a comprehensive range of ground source heat pumps ensure homeowners enjoy significant energy efficiency, bill savings & government funding.

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      • Existing Properties

        • EXISTING PROPERTIES

          Ground source heat pumps are the most energy-efficient heating technology available, so only a small proportion of the power needed to run the heat pump will be affected by rising energy costs – the rest of the energy comes from the ground.

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      • Commercial Buildings

        • BUSINESSES

          Kensa's grounds source heat pump make commercial sense for businesses, providing a long-term, low-cost & low-carbon heating & cooling solution.

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      • New Build Developments

        • DEVELOPERS

          Utilising Kensa's Networked Ground Source Heat Pumps & our project management services, new-build flats & houses can achieve carbon compliance & enjoy low heating bills & billing independence.

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      • Social Housing

        • SOCIAL HOUSING

          Kensa’s ground source heat pumps bring social housing communities together to help eradicate fuel poverty & reduce heating bills. Using cost-effective Shared Ground Loop Arrays, housing associations can reduce carbon emissions on a huge scale.

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      • Luxury Housing Developments

        • LUXURY HOUSING DEVELOPMENTS

          A ground source heat pump is the perfect heating solution for luxury new-build homes. A highly efficient Kensa ground source heat pump can fit discreetly inside a property to provide 100% of all heating and hot water needs, plus cooling capabilities.

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      • Marine & Leisure

        • MARINE

          Swimming pools, hot tubs, boat sheds, boats, water parks: you name it, we've fitted it! Ground source heat pumps offer an energy-efficient solution to heating & cooling water sources, as well as using water sources to heat & cool buildings.

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      • Schools

        • SCHOOLS

          Ground source heat pumps are an ideal system for schools, as they are a ‘fit-and-forget’ technology which offers substantial carbon and cost reductions.

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  • Heat Pump Products

    • Ground Source Heat Pumps

      Explore Kensa's award-winning range of ground source heat pumps for British properties. All manufactured by Kensa in Cornwall.

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      • Shoebox NX

        • SHOEBOX NX

          The Shoebox NX is a compact powerhouse with A+++ efficiency, quiet operation, and a 25+ year lifespan. Engineered to exceed compliance needs, the Shoebox NX is ideal for all property types, including complex-to-decarbonise flats and terraces.

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      • Shoebox Ground Source Heat Pump

        • SHOEBOX SERIES

          Small but packing a punch, the award-winning Kensa Shoebox series produces temperatures up to 65°C. It offers an efficient, practical & affordable heating & hot water solution.

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      • Evo Product Main PageEvo Ground Source Heat Pump

        • EVO SERIES

          The efficient Evo series features 7kW, 9kW, 13kW & 15kW single phase models, & a 15kW three phase model. The elegant, simple-to-install, & ErP A+++ rated Evo series offers a 15% gain in efficiency & low noise outputs, perfect for medium to large homes.

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      • Kensa Q
        Ground Source Heat Pump

        • KENSA Q

          The Kensa Q comprises of modular three phase models to provide tailored outputs for high heating & cooling demands, providing greater flexibility & compatibility with Building Management Systems

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      • Kensa Ground Source Heat Pump Pre-Coiled Slinky PipeAccessories

        • ACCESSORIES

          Kensa manufactures & supplies a range of accessories that complement the full suite of Kensa ground source heat pumps

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      • Heat Pump Costs

        • TYPICAL PROJECT COSTS

          Explore a range of typical Kensa project costs & schematics to identify how a ground source heat pump could fit with your project plans.

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  • Installers

    • Kensa Installers

      Installers are integral to the UK’s transition to low-carbon heating. Kensa is continually building a network of trusted, recommended and experienced installers across the UK.

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      • Kensa Partner Network

        • BECOME AN APPROVED KENSA PARTNER

          Kensa's Partner Network recognises installers for their proven skills and experience with ground source heat pumps and offers exclusive member benefits.

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      • Installer Training

        • YOUR TAILORED TRAINING PATHWAY

          Kensa offers a free, progressive and tailored training pathway for installers from all backgrounds. Start from the ground up or add to your existing knowledge whilst learning at your own pace.

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      • MCS Umbrella Service

        • SUPPORT FOR MCS COMPLIANCE

          Kensa's MCS Umbrella supports installers to ensure projects meet MCS standards, removing workload and providing useful learning opportunities.

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      • Installer Resources

        • HELPFUL RESOURCES FOR INSTALLERS

          Explore Kensa's top tips, training videos and useful installer resources, whether you're new to ground source or upskilling.
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      • Find an Installer

        • FIND A GROUND SOURCE HEAT PUMP INSTALLER

          Kensa has a nationwide network of trusted installers to help with your ground source heat pump project. Simply submit your plans and Kensa will recommend the right installer for you.

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      • Training Centre Support

        • TRAINING CENTRE SUPPORT

          Kensa Heat Pumps is the UK’s number one ground source heat pump brand. We offer ground source heat pump training for trainers in training centres, sharing our extensive knowledge of ground source heat pump fundamentals and best practices with your trainers and students.

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  • Developers
  • Funding

    • Ground Source Heat Pump Funding

      Get paid to install ground source heat pumps! Thanks to rewarding incentives, there's never been a better time to invest in ground source heat pumps

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      • Boiler Upgrade Scheme

        • BOILER UPGRADE SCHEME

          The Boiler Upgrade Scheme is a government-proposed scheme to deliver grants of up to £7,500 towards heat pump installations in UK households. The scheme, which was known as the Clean Heat Grant, is intended to replace the Domestic Renewable Heat Incentive (RHI) from April 2022 to 2028.

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      • Energy Company Obligation

        • ENERGY COMPANY OBLIGATION (ECO)

          The ECO supports retrofit efficiency works in the domestic sector with an upfront grant, with a particular focus on vulnerable consumer groups & hard-to-treat homes.

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      • Green Heat Network Fund

        • GREEN HEAT NETWORK FUND

          This scheme intends to help new & existing heat networks to move to low & zero-carbon technologies.

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      • Warm Homes: Social Housing Fund

        • WARM HOMES: SOCIAL HOUSING FUND

          (previously Social Housing Decarbonisation Fund (SHDF))

          This fund will upgrade a significant amount of social housing stock to an Energy Performance Certificate rating of C.

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      • Public Sector Decarbonisation Scheme

        • PUBLIC SECTOR DECARBONISATION SCHEME

          The Public Sector Decarbonisation Scheme is a fund dedicated to heat decarbonisation & capital energy efficiency projects in non-domestic public sector buildings across England.

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      • Ground Array Funding

        • GROUND ARRAY FUNDING

          Through this scheme, an investor funds the network – known as Shared Ground Loop Arrays – to cover the most expensive aspect of the project. In return, the investor can charge connection fees if they wish.

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      • ZERO

        • ZERO

          ZERO enables social housing providers and local authorities with a housing stock of 3,000+ homes to access whole stock retrofit with no upfront costs.

          Kensa will manage the delivery of this, including the installation of heat pumps, PV and batteries for a diverse range of building types.

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      • Scottish Heat Pump Funding

        • SCOTTISH HEAT PUMP FUNDING

          Homeowners in Scotland can access up to £16,500 in support to install a ground source heat pump in an eligible home.

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  • FAQs

    • Heat Pump FAQs

      Explore how heat pumps work & unearth useful advice on all things ground source in this comprehensive introduction to our innovative technology

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        • What is a Ground Source Heat Pump?
        • What is the Efficiency of a Heat Pump?
        • How do Ground Source Heat Pumps Compare to Other Heating Systems?
        • How do Heat Pump Systems Work?
        • What Compliance Standards can Heat Pumps Meet?
        • Can Heat Pumps Provide Cooling?
        • What Heat Source can I use for a Heat Pump?
        • What is a Water Source Heat Pump?
        • What are Slinkies & Straight Pipes?
        • What are Ground Source Heat Pump Boreholes?
        • What are Networked Heat Pumps?
        • Can Ground Source Heat Pumps Reduce Air Pollution?
        • What is a Cascaded System?
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  • Knowledge Hub
    • Self-build & Private Homes
    • Developers & Architects
    • Commercial Projects
    • Social Housing
    • Manuals, Infosheets & Owner Docs
    • Installer Guides
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    • The Big Picture
    • The Big Plan
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Latest News

MCS Umbrella Scheme (FS)

Posted September 22, 2014 by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Kensa MCS Umbrella Scheme Requirements

Fact Sheet

Version 11.0 | Updated: 03/11/22

Installing a Heat Pump into an Existing Property (FS)

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Considerations of Installing a Heat Pump into an Existing Property

Fact Sheet

Version 5.0 | Updated: 03/11/22

Heat Meter Installation (FS) V2

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Kamstrup Heat Meter Installation (FS) V2

Fact Sheet

Version 2  | Updated: 19/09/2014

GSHP vs ASHP (FS)

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

GSHP vs. ASHP — Social Housing Sector (FS)

Fact Sheet

Version 7  | Updated: 25/03/2022

Four Key Questions (FS) V2

Posted by Stephanie Gregory & filed under Information, Information Sheets.

Four Key Questions (FS) V2

Fact Sheet

Version 2  | Updated: 19/09/2014

Building Regs and CO2 Emissions (FS) V3

Posted by Stephanie Gregory & filed under Information, Information Sheets.

GSHP’s, Building Regulations and CO2 Emissions V3

Fact Sheet

Version 3 | Updated: 19/09/2014

Fan Assisted Radiators (FS) V2

Posted September 19, 2014 by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Fan Assisted Radiators

Fact Sheet

Version 2  | Updated: 19/09/2014

Energy Sources (FS) V2

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Energy Sources V2

Fact Sheet

Version 2 | Updated: 19/09/2014

Antifreeze Samples (FS)

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Antifreeze Samples

Fact Sheet

Version 4.0 | Updated: 10/03/2022

High Temperature Plantroom (TIS) V2.2

Posted September 18, 2014 by Stephanie Gregory & filed under Commercial Range, Information, Information Sheets, Installer.

High Temperature Plantroom Heat Pumps (TIS) V2.2

Technical Information Sheet

Version 2.2 | Updated: 07/10/2019

Hot Water Cylinder Selection Guide (TIS)

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Hot Water Cylinder Selection Guide (TIS)

Technical Information Sheet

Version 10 | Updated: 06/08/2024

Space Heating and DHW with Buffer Vessel (AIS) V4

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Space Heating and DHW with Buffer Vessel

Application Information Sheet

Version 4 | Updated: 17/11/2021

Heat Pumps and Towel Rails (AIS) V2

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Heat Pumps and Towel Rails

Application Information Sheets

Version 2 | Updated: 23/12/2015

Heat Pumps and Swimming Pools (AIS) V2

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer.

Heat Pumps and Swimming Pools (AIS)

Application Information Sheet

Version 2 | Updated: 18/09/2014

Shoebox Buffer Vessel (AIS) V4

Posted by Stephanie Gregory & filed under General, Information, Information Sheets, Installer, Shoebox.

Shoebox Buffer Vessel

Application Information Sheet

Version 4 | Updated: 13/10/2017

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Review Us

Kensa Heat Pumps
Kensa Heat Pumps
4.8
Based on 103 reviews
See all reviewsWrite a review
Glen D.
Glen D.
16:32 18 Dec 24
Excellent after sales service.My heat pump is 12 years old and had a problem. The tech department... quickly helped with the issue and heating back on. Really pleased to call a company that knows their products.Well done and thank you.read more
David G.
David G.
15:25 03 Oct 24
Brilliant aftersales .....erm 18 years after sale :). Had my heat pump installed in 2006 and ove... the years had very few issues but even now after all this time technical team take the time to support my queries and to walk me through them in detail. Can you imagine any other mechanical manufacturer gladly honouring a purchase nearl 20 years later? Well done guys the way good businesses should behave.read more
Caroline C.
Caroline C.
16:10 17 Apr 24
Great service and technical advice from Tom, Jordan and the rest of the team. Very impressed with... their level of knowledge and professionalism. Super nice to deal with and always happy to take the time to explain things.read more
Edward F.
Edward F.
10:31 27 Feb 24
I have 2 13kw units installed and they have been running smoothly for the past 2 years without... problems. Recently contacted Kensa for some advice and they replied very promptly. Excellent product and service.read more
Dave H.
Dave H.
05:40 22 Dec 23
Kensa were the most Professional company we used throughout our new build, the customer care... before, during and after the installation of our ground source heating system was outstanding.Yesterday we had an electrical issue with our 7k compressor unit, I called the Chacewater department and spoke to Tom Morris from Technical support he guided me through the fault finding process on the phone, diagnosed the problem and had the new parts sorted for me to collect in 15mins of our phone call!Top service!I would highly recommend Kensa to anyone!read more
Matthew E.
Matthew E.
15:33 24 Nov 23
Customer service and technical help is second to none. I’d go as far to say Todd on installer... development team is my heroread more
Rob B.
Rob B.
14:09 10 Nov 23
A Recent installation of 6no EVO15kw kensa heat pumps and one unit failed. Spoke with technical we... had an immediate response from post install technical. Jordon from Kensa was on site asap located the fault fixed tested and the heat pump back in full working order, amazing response cannot fault kensa from enquiry to commissioning its 100% all the way, thanks to everyone,read more
Mike S.
Mike S.
19:20 19 Oct 23
Just a fantastic company, with unparalled after sales service.I purchased a ground source heat... pump from Kensa 16 years ago, and the last couple of days I have had a problem with the programmer. Jordan, from their Technical Support Department was happy to spend a couple of hours on the phone with me today patiently talking me through the issues and getting my unit up and running again.What company is prepared to spend time on you these days,16 years after you last gave them a penny? How many would just refer you to an emergency engineer, if that!Kensa really are a first class British engineering success story. Great products and brilliant customer service. If you are thinking heat pump, ground or air source, you must contact them and put them in the mix in my opinion.read more
Mark B.
Mark B.
14:02 19 Oct 23
A excellent well run training program with all facilities you could ask for including actual units... and live programmers to play with.We had Todd running our training who was super helpful, informative and patient.The tour of the assembly line and workshop is great and the passion of the staff for there products is inspiring.read more
Old Barn T.
Old Barn T.
13:26 13 Oct 23
The Kensa Heat Pump has worked perfectly with no faults for 11 years. Unfortunately the pressure... has dropped on the underfloor heating circuits so the heat pump has gone into a fault mode. I emailed Kensa tech support and they responded immediately with a call and advice followed by a helpful email . What amazing first class service. Thank you Kensa.. Highly recommendread more
Green Resource Heating L.
Green Resource Heating L.
08:41 04 Oct 23
One of the best heat pump training courses i have been too.Very detailed, lots of information and... a factory tour to see it all happening.100% recommendedread more
Anne B.
Anne B.
07:47 22 Jul 23
After eight years our heat pump developed problems and late on a Friday afternoon Carl one of the... problem solving team guided us over the phone through the steps that were needed to restore the system. His patience and clarity of instructions were inspirational thank you Carl.read more
Caragh B.
Caragh B.
12:15 19 Jul 23
Brilliant service from Karl in Technical support. He helped me over the phone for just under an... hour, explained how my system worked in great detail. MY Kensa Heat pump is over 11 years old and with his detailed analysis I was able to solve the issue. Excellent service and saved me a call out charge. Thank you so much.read more
Josh E.
Josh E.
13:17 23 Jun 23
I attended Kensa for a training day. Todd delivered the training and did an excellent job. He’s an... extremely knowledgeable guy and really interesting to learn from.read more
Diane B.
Diane B.
16:31 09 Jun 23
I had the pleasure of meeting Janine Gilbert when she was appointed Thurrock Resident Liason... Officer , what a genuinely lovely person she is , she was so informative and helpful and made the whole process so much easier to understand . Her customer services were outstanding. She has a very warm friendly nature and is a credit to the company . MANY MANY THANKS Janine.read more
Jackie T.
Jackie T.
14:54 30 May 23
Would just like to say a massive Thank you to Janine who was our Thurrock resident liaison officer... who kept me informed all the time and went out of her way with Customer service she’s been amazing Thank you for making it as stress free as possibleread more
Jenny W.
Jenny W.
09:24 30 Mar 23
Technical support amazing. Above and beyond expectations, incredibly knowledgeable and willing to... help. Jordan excellent. Many thanksread more
Susan B.
Susan B.
19:08 30 Jan 23
Recently moved house inherited a Kensa twin compressor, found the technical enquiries line so... helpful. Engineers were brilliant, it’s a new technology for me and the engineer was incredibly helpful and gave me all the time I needed.read more
Hope A.
Hope A.
10:55 28 Jan 23
Technical support from Carl was first class, talked me through the whole process, rectified the... fault and went above and beyond in helping including sending a post call email with additional information. Neilread more
John
John
14:31 12 Jan 23
The Tech Support engineer at Kensa was incredibly helpful in diagnosing the problem with my 14 year... old system, and then talking me through installing the replacement parts. Excellent support.read more
Daniel B.
Daniel B.
12:40 06 Jan 23
Superb technical support, which quickly resolved a minor issue I experienced.
John W.
John W.
12:10 30 Dec 22
Technical issue with pressures cropped up on 30th December:not a great date. Straight through to... technical support who did a super job of talking me through things (I am no engineer) to get the pump back on line so that I can sort things myself going forward and avoid repeats. Great service.read more
Guy H.
Guy H.
11:02 22 Dec 22
Whilst I've experienced a few teething issues and integration challenges with my new Kensa Shoebox... heat pump/ heating system and there have been a few challenges with integration, the constant level of support when needed from the Kensa has so far been excellent. Always on hand and really helpful in trying to find solutions to any encountered problems.read more
Peter M.
Peter M.
17:02 21 Dec 22
Great Customer Service! Tom kindly led me through some diagnostic until the pressure problem was... found and then once again my Kensa M150-TIH-OK fired up. No need for an engineer call out and heat again! Thanks Tomread more
BAZ 1.
BAZ 1.
18:45 20 Dec 22
Had an issue with my system. Janine dealt with my issue. She was brill. Called me back when she... said she would, and checked up. Engineers were pleasant and helpfull. Great allround service from Kensa. Rather rare these days.read more
kerry H.
kerry H.
14:16 20 Dec 22
Spoke to a amazing lady cause janinewho helped me today get my heating back on on after lots of... phone calls and a week with no heating shes the only person that offered and able to help thank you janine merry Christmas:)read more
Raymond K.
Raymond K.
16:01 14 Dec 22
I can honestly say that the service I have received from Kensa on the two occasions when we have... had problems with our heating system has been outstanding. David on the first occasion and Carl on the second were really committed to resolving the problems, which they did - very patiently, I might add. Carl also sent some useful reference material. The company's record-keeping was also impressive. If another manufacturer provides such good after-sales service, I haven't come across it yet.read more
steve C.
steve C.
12:58 14 Dec 22
Kensa have provided me with 2 Heat pumps and detailed telephone support over 10 years. They are... very responsive to queries and problem-solving, and also do spare parts within days on request. I would recommend them as the best Heat Pump supplier and support service in the country. Support from Tom was much appreciated.read more
Fiona L
Fiona L
18:52 08 Dec 22
Fantastic tech support from Jordan at Kensa engineering. I was trying to locate a part for another... make (continental) of heat pump without success. I was hoping Kensa could supply an alternative that would work even if not the original part. I sent a photo....no labels or part numbers. Jordan identified it explained it wasn't a part they could support as it was not a standard one supplied with any kensa products. He immediately emailed me a photo of the part its number and where to find it.Genuine honest help freely given. Thanks Jordan and Kensa.read more
D C.
D C.
15:02 08 Dec 22
I find Kensa Heat Pumps staff very helpful and there heat pumps very reliable.I installed a 6kw... heat pump in a 287 sp m, Scotframe Timber Frame House (factory insulated), Sealed to Passive house Airtightness 5 years ago.The heat pump copes very well with heat requirement of the underfloor heating and the DHW.If you are considering a Ground source heat pump, make it a Kensa Heat Pumpread more
Sally L.
Sally L.
11:05 08 Dec 22
We have had a Kensa Compact for several years now. It is usually maintenance free and very rarely... requires professional intervention.On the few occasions we have sought assistance we have always found Kensa technical staff to be extremely helpful, informative and professional. I recently sought assistance in changing an installation setting on the heat pump and was talked through the procedure by Carl in a matter of minutes.I cannot speak too highly of this company and would recommend them to anyone.read more
Sarah A.
Sarah A.
09:31 05 Dec 22
Excellent help from Tech Support guiding me through some maintenance issues with our system. Great... to get a follow up e-mail with even more info. Thanksread more
Neil H.
Neil H.
10:56 01 Dec 22
This morning, after 10 years of smooth running our Kensa heat pump threw a low pressure fault code.... I phoned up Kensa’s technical department (Tom Worth) who talked me through a temporary fix and then explained how to top up the pressure on the ground loop (there was no mains water feed already installed). I’ve now done it and it is working fine again.Excellent service - thank you!read more
Andrew B.
Andrew B.
12:19 24 Nov 22
tec back up was excellent, very knowledgeable and helpful the customer after sales service is great... a lot of other companies need to learn from kensa how to treat customers. thank youread more
Ruksy W.
Ruksy W.
14:03 18 Nov 22
Really grateful for the help and support received from Carl. He was very knowledgeable and very... friendly. Ended the call with him feeling much more relieved and confident. Would highly recommend this companyread more
Jon G.
Jon G.
21:26 15 Nov 22
Had technical issue with heat pump, spoke to Carl who was extremely knowledgeable and very helpful.... Highly recommended. Excellent serviceread more
Julie D.
Julie D.
10:41 07 Nov 22
Great technical help from Tom and accounts department, just waiting for goods to arrive in the next... day or so.read more
Paul C.
Paul C.
10:27 07 Nov 22
Refreshing to get such a good customer service, called on a Friday afternoon at 4.15, spoke to Tom... in technical for help diagnosing a problem with a very old ground source unit.Within minutes we had the unit apart and found the issue, new parts on their way to resolve.Great service and advice to get the heat back up and running as soon as possible.Highly recommend Kensaread more
Ian C.
Ian C.
13:15 02 Nov 22
In the ten years since installing my system I have only needed to contact Kensa a few times and... they provided first class technical support.Just recently support helped me via the phone fault find an issue I was having and quickly helped me resolve the problem.read more
Philip N.
Philip N.
10:02 02 Nov 22
The second time I have needed to contact Kensa Technical support since installing our GSHP in 2006... and as previously they responded almost immediately to my e-mail , were knowledgable, courteous and service orientated. Thank you Carl Jackaman and well done Kensa - a Great British Company! Philip Nierop Exeterread more
Richard B.
Richard B.
14:14 31 Oct 22
Both Jordan and Tom were extremely helpful and patient working through my problem - thanks !
Andrew T.
Andrew T.
16:22 26 Oct 22
Excellent customer service provided by knowledgeable UK based team including detailed remote fault... finding support via video calls and messages followed by part supply. I would definitely recommendread more
Harriet H.
Harriet H.
16:28 20 Oct 22
We have had a Kensa Heat pump for 7 years and when I have contacted the Help Desk they have been... extremely helpful. Makes life so much easier when you can speak to someone and fix any problems without having to call an engineer out.read more
Trevor A.
Trevor A.
20:48 14 Oct 22
Thanks for your technical support excellent service most firms sell a product and as soon as it... gets to 12 months old they don’t want to know kensa heat pumps are totally different they stand by there equipment and the couple of faults were sorted over the phone very good serviceread more
Mark M.
Mark M.
19:46 14 Oct 22
rang the tech desk to pick their brains at quarter to five on a Friday evening and and Jordan(... certified kensa guru) gave me a walk through of the system and helped me locate the fault. absolute superstar system back up and runningread more
Graeme B.
Graeme B.
10:55 12 Oct 22
Great response from Andy today to pull us out of the poo. Nothing was too much bother and he was a... great help.read more
James M.
James M.
06:57 11 Oct 22
Fantastic company. Customer service is there number one. In a market with newly emerging concepts... and ideas they are patient with me whenever I ring as I don’t understand it all. They will talk you through all menus and any issues you have. Tech services are great. Thanks for all your help.read more
Tim B.
Tim B.
10:28 07 Oct 22
We have had a Kensa heat pump for many years as early adopters of the technology. It has been... really reliable with minimal problems. We contacted Kensa today as the unit had lost all power. We got straight through to the technical department with no queue and no call centre involved. Carl was really knowledgeable and helpful and we were back working and with heat within the hour. No spare parts required either. Thanks Carl and thanks Kensa for such great service😊read more
David T.
David T.
08:27 28 Sep 22
First rate service. Immediate, courteous response from Tom followed up by same day fault... resolution. If only more Companies were as attentive and dependable! My system is more than 12 years old and has been very reliable and cost effective but it's still good to know that if/when back up is needed that it's as good as this. Highly recommended.read more
Fred R.
Fred R.
21:19 27 Sep 22
Very helpful tech support. Carl was willing to help me diagnose a problem with a system even though... the problem was not with the Kensa unit itself.read more
Susie G.
Susie G.
12:17 26 Sep 22
5 ***** are inadequate! Tom in the Technical Team was exemplary! Could not recommend this company... and its Customer Service more highly!! Thank you so much!!! Susie G, South Northamptonshireread more
Gavin F.
Gavin F.
12:01 08 Sep 22
Needed some technical support and received excellent advice. My system has been operating... faultlessly since 2014 and we’re very pleased with the technology. My call was answered immediately and my query was clearly dealt with by an expert. Many thanks.read more
4-E L.
4-E L.
20:19 06 Sep 22
Great help from Jordan and a great product.👍🏻👍🏻👍🏻&... #x1f44d;🏻read more
Keith R.
Keith R.
12:15 19 Aug 22
I used the tech support today along with an engineer.Couldn't be easy,clear,concise instruction.Top... service.read more
Greg S.
Greg S.
10:50 22 Jun 22
Excellent service from Carl and the tech ream at Kensa. Got to the bottom of the issue over a... number of calls. Thorough, knowledgeable and attentive. This kind of customer service/support is quite rare these days. Well done Kensa.read more
neveradull M.
neveradull M.
10:47 22 Jun 22
Had some control issues with U/F heating had to rule out heat pump as being the source spent best... part of 2 hours on phone with Tom from Tech support who was amazing. Talked me through every step and why we were testing various bits to rule out things stage by stage. Ended up changing some parameteers but the heat pump is working as expected.read more
Hen G.
Hen G.
13:45 09 Jun 22
This is a friendly and approachable company that have been so helpful. Our first time using a heat... pump and they have gone above and beyond to ensure we have everything in place and that all the materials reach us in time. I will definitely be using this company again and would highly recommend them to anyone that wants to install a heat pump. Thank you so much for all you have done and we can wait to show it to everyone. This is definitely a 5* company!read more
Annie
Annie
10:24 25 May 22
We are delighted with the support we have received from Jordan on the Tech Support Team (Truro). I... know nothing about technology and yet he carefully guided me through some queries we had about our newly installed ground source heat pump. He was very patient as he guided me as I navigated the control panel. It has given us enormous confidence in the Kensa team and I know that no question is either too silly or too small. Thank you!read more
john C.
john C.
11:15 20 May 22
I was very happy with the good customer service from Tom Hughes andTom cosier over an issue with... my Kensa 3 phase heat pump I must give them 10 out of 10, but I was really disappointed with the attitude of CarlHe really put me off. It really makes such a difference as a customer howone is treated. I have had good service from Kensa and would not like thisincident to effect the future service that I hope Kensa will provide.read more
Julian R.
Julian R.
11:35 17 May 22
My Family purchased a Kensa Evo Heat Pump in 2020 and Project Managed its installation. It has been... everything we could have hoped for. Hot Water and Heating throughout our newly extended property on the Lizard.We have, however, encountered one ongoing problem, not with the Kensa Heat Pump but with the Immersion Heater fitted to the Advance Appliances "Super Duplex Hot Water Tank. The Thermco Immersion Heater pre-fitted to the Hot Water Tank failed after just four months (April 2021). Advance supplied a replacement and reimbursed our associated Plumbing costs. The replacement Immersion Heater, an identical model from a 2018 batch lasted just nine months, failing in January 2022. Advance supplied another identical Thermco replacement, again from the same batch. This time, they were reluctant to reimburse our Plumbing costs.Given that this ongoing failure could only be due to 1) a faulty batch of Immersion Heaters or 2) something in our Bore Hole water, we paid to have our water tested for Chlorides and found a low reading of 57 per mg/l (PVC guide max 250 mg/l). The second replacement Immersion Heater supplied by Advance, again, an identical unit, failed in March 2021 lasting just three months!We contacted Kensa Customer Technical Support in Truro and they were rightly concerned. They sent one of the excellent Team came over quickly as possible and emptied the Hot Water Tank, flushed and cleaned it and refitted a new Tesla Immersion Heater. He also took away photos and water samples for further investigation. We now await the results.It has been an extremely frustrating series of events that shows that, however excellent and efficient the Kensa EVO Heat Pump is - and it is!, a minor component of the whole setup can completely cause problems and, effectively, close the system down. We are indebted to Kensa Technical Support in Truro for getting involved and searching for the both the cause and the long term solution.Julian D Rand MBEread more
Mark P.
Mark P.
09:45 17 May 22
As an installer, Everytime I ring technical support, always very helpful and get the problem... sorted, one of the best technical support I speak toread more
Rafal W.
Rafal W.
18:58 16 May 22
Super miły personel I szybki rozladunek.
Sarah W.
Sarah W.
16:00 25 Apr 22
Great company and GSHP. After nearly 8 years of continuous operation our trusty heat pump developed... a fault. I called Kensa technical support services and despite having very little experience in this area was patiently talked through the investigation by Carl Jackaman until we had successfully diagnosed the fault. After fitting the required part, everything is now up and running again and I can not speak highly enough of their technical support services.read more
Chris S.
Chris S.
09:52 04 Apr 22
Excellent support diagnosis over the telephone, replacement part arrived next day and we were back... up and running in less than 24hrs. Well done Carl & Kensaread more
George G.
George G.
11:38 24 Mar 22
Excellent tech support from Carl Jackaman - who stepped in for colleagues at really busy times due... to the end of RHI and guided my installer through the set to run process to get my heat pump running, thanks Carlread more
Roger W.
Roger W.
15:50 17 Mar 22
Very professional outfit.
Tracy C.
Tracy C.
08:47 16 Mar 22
Have had a heat pump supplied by Kensa since our house was built 14 years ago. It has been... absolutely excellent. Extremely economical, without any servicing issues. A recent problem occurred when a capacitor failed. Technical support was immediate ( they replied to my enquiry with one hour ). They supplied the necessary replacement part over night. Special thanks to Carl (K? ) who was particularly knowledgeable,helpful and even telephoned to check that the repair had gone well. Can not praise him and Kensa enough. Definitely the best customer service we’ve ever experienced. Many thanks Carlread more
Nick P
Nick P
10:25 27 Jan 22
I have now been using our Kensa dual compressor Shoebox heat pump for 7 years. Other than being... slightly noisy, the system has been faultless and produces hot water every day of the year.Well worth the investment.read more
Iain M.
Iain M.
10:40 12 Jan 22
Diagnosis of a fault with an 8 year old twin compressor 24 kw heat pump was carried out remotely by... Carl Jackaman of the Kensa technical department in conversation with an electrician on site today. The diagnosis and solution were completed successfully. Carl could not have been more helpful or patient in taking the electrician and myself through every step required, including the arrangements for the spare parts to be despatched.5 stars thoroughly deserved.Iain Milligan11 January 2022read more
Julie M.
Julie M.
14:30 03 Dec 21
My son has a Kensa Heat Pump that isn't working. His landlord is no help! My husband phoned Kensa... and an engineer tried his best over the telephone to give advice to get the pump working. Almost successful but we didn't have the tools needed. They were able to recommend sustainable energy engineers to assist. Excellent service from Kensa.read more
Jane S
Jane S
11:48 28 Oct 21
The installer of our Kensa heat pump retired some years ago but Kensa Technical support have... provided excellent service and information over the phone and on line. We could not ask for more. Excellent company. Would recommend.read more
Dana F.
Dana F.
10:32 18 Oct 21
The Kensa Technical Support team are excellent. They are always happy to help with issues and... really go the extra mile. Twice now they have sent out part replacements free of charge (when we are actually out of warranty) and have talked us through the installation in order to save us from calling out a plumber. Carl has been really really helpful, and Tom has also been excellent in the past.read more
lisa M.
lisa M.
12:31 01 Oct 21
The after sales service provided by Kensa has been exemplary. They have been easy to contact,... always very helpful and have reliably followed up on everything they promised as well as keeping us informed on a regular basis. They have gone over and beyond to ensure we are satisfied with their product. I would highly recommend Kensa to anyone considering a heat pump.read more
David R.
David R.
10:48 20 Sep 21
Our 20kw Single phase Heat pump was fitted over 7 years ago, over that time we have had one sensor... failure , that was replaced FOC, recently one of our ground arrays was isolated due to it weeping at the fitting, Thanks to Tom for sending out a replacement olive.read more
darren H.
darren H.
21:42 07 Sep 21
Excellent ‘after-care’ and technical help on a product installed many years ago in a property I’ve... just moved into. It’s reassuring to be able to go through the heat pump and clarify my understanding and solve pressure issues simply by being talked through it all on the phone. Thanks for your time folk.read more
Trybrid
Trybrid
16:29 11 Mar 21
Had a really informative conversation with their Sales team. I was originally looking at installing... a ground source heat pump. However I was pointed in the direction of an air source pump which isn't one of their products but would be better suited for my property. Clearly putting customer service first! I would highly recommend you to get a quote from them.read more
Wayne R.
Wayne R.
14:16 02 Feb 21
Having had a lengthy search to find someone that actually knew what they were talking about when it... came to ground source heat pumps, we found Kensa. When we called we thought we were getting the receptionist, but in fact we got Daisy. She knew more about what she was selling than anyone else we had spoken to. Clearly knew her stuff, and instantly put our minds at ease. She worked out a detailed quote and nothing was too much trouble when we asked questions or wanted to change something.Installation was quick, clean, and everything was explained in a language we could understand. We were then given a complete system booklet, again explaining what to do if we have any issues or need to change anything on the systemDaisy and the whole Kensa team have been nothing but professional, capable and courteous from start to finish.Thoroughly recommend Daisy and the whole of the Kensa team to anyone who needs a GSHP.read more
oy D.
oy D.
16:33 21 Jan 21
The plumbers and the resident liaison officer did a great job on my block on Drygate walk 2-8.... Thanks you guys.read more
posh and F.
posh and F.
21:53 20 Jan 21
Thank you so much Demi for your help during my sister heating installation last week, housing... didn't care but you were so helpful,Thank you.read more
aslan B.
aslan B.
11:50 18 Jan 21
The workmen are friendly and polite and dispıte beıng so streched nothing iş too much trouble. The... system iş a little cooler then my old heating system but overall its goodread more
Sue H.
Sue H.
16:42 15 Dec 20
I installed a Kensa Ground source heat pump in 2015 and am really pleased. I also have solar PV and... solar thermal so this form of heating is absolutely essential. Made in Cornwall !!read more
Allan T.
Allan T.
14:21 10 Nov 20
We installed our heat pump in 2007, yes..13 years ago. It has been an excellent and reliable... investment that has performed exactly as planned. Support from Kensa can only be described as outstanding. Any call for support is quickly answered by knowledgeable engineers, who work with you to diagnose and resolve the fault or diagnose the issue and then send the right resources to fix the system. They clearly keep a sense of ownership and pride in what they make and install and are patience personified in the way they deal with lay customers. Top marks from me and thanks in particular to Tom with a recent sensor failure that proved difficult to identify.read more
Steve A.
Steve A.
13:44 13 Oct 20
We have a Kensa GSHP, the pump is reliable, needs little servicing and is both environmentally and... uses only a little electricity. Todd in tech support is THE most helpful and informed person you will come accross...what's not to like?read more
John G.
John G.
15:10 06 Oct 20
We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday let. Nothing about... this whole build was easy but we opted for Kensa for our renewable energy. Brilliant decision from the start, the product layout, working with our staggered delivery requests due to a just in time scheme adopted for the build, to literally holding our hand during the self installation process using a heat engineer locally. So helpful, and great to know if we need further guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole, Abbotsham,North Devonread more
Michael P.
Michael P.
12:59 06 Oct 20
Can’t thank these guys enough especially Todd his knowledge of these heat pumps is second to none
Martin B.
Martin B.
21:43 02 Oct 20
I had a Kensa heat pump installed in 2017. It has worked really well and saved significantly on... space and water heating costs. The technical support team at Kensa have been absolutely fantastic helping sort out installation issues, responding very quickly and positively to queries and resolving issues very efficiently.read more
Richard J.
Richard J.
07:33 17 Sep 20
great service, very efficient as always
Bharat R.
Bharat R.
19:53 23 Aug 20
I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other professionals I... met at home building events always welcomed me and answered all my questions. They introduced me to Howard Smith Builders in Herefordshire who installs many of their pumps and I visited him to see first-hand an installation Howard had done. Back to Kensa. All throughout the build and spec of our pump, Kensa stayed in touch and Steve even visited our home when the work began. I have also been assured that as and when there are software updates for their pumps, Kensa will provide them to me to ensure my pump stays at the optimum level. Thank you, Steve, and Kensa for sticking with me when I needed you to hold my pump for a year with no extra charge! Looking forward to having Lewington’s of Market Harborough finishing the install of your pump and slinkies this Wednesday!read more
Joule E.
Joule E.
17:17 22 Jul 20
I have been using Kensa for a number of years now, and whilst the service is always exceptional... from every member off the team, just recently, and during these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure my business has kept installing. Really fantastic work guys, much appreciated, thank you, Lee Whiteread more
Mike H.
Mike H.
12:25 08 May 20
Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007.... Paid a fair price, got a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more
Steve T.
Steve T.
14:47 04 May 20
Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our... heat pump stopped working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more
Duncan R.
Duncan R.
17:11 27 Apr 20
Great company to work with. Very professional in every aspect of their business. The best company... to deal with if want a heat pump system that is designed and installed by highly skilled and experienced people.read more
Jon T.
Jon T.
20:44 12 Mar 20
The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in 2007 which has... worked without a problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more
Jean C.
Jean C.
20:07 03 Mar 20
We found all Kensa personnel helpful and knowledgeable, especially TomWorth, when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter Lyonsread more
Robert E.
Robert E.
10:39 20 Feb 20
Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years... ago. Never had any problems what so ever, until recently it fails to start and only rarely does it get up and going.Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done !A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form.The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product.Congratulations.read more
Mark N.
Mark N.
20:39 15 Jan 20
Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over... ten years ago (+ digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more
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