Overview

Key advantages of the Kensa Shoebox

Small & compact system

Heat the smallest of properties with a system that fits inside the airing cupboard or kitchen cabinet.

Safe heating for flats

Using a non-flammable refrigerant, the Shoebox comes without the risks, servicing and expenses of fossil fuel systems.

Compatible with district heating schemes

As part of a low-carbon network, a Shoebox per dwelling allows for independent heating and billing.

Provides cooling

Enjoy a cooler home in the hotter months using the system’s passive cooling mode.

Quiet & discreet

Tuck the Shoebox away inside without disruption. Enjoy peace and quiet with noise levels that equate to a fridge freezer.

Easy electrical connection

The Shoebox’s Connect & Notify approval saves any installation delay with network operators.

Funding options

Depending on your project type, there is a range of funding options that we can advise you on. Visit this page to explore different types of funding.

Small but mighty

Packing plenty of low-carbon benefits in a tiny package, the Shoebox delivers heating and hot water to the smallest of properties. Fit it inside a cabinet, kitchen unit or airing cupboard – the minuscule Shoebox will make itself right at home.

The Shoebox is powerful. Generating heat at the point of use, the system produces hot water temperatures up to 65°C. The Shoebox system can even be configured to deliver passive cooling when summer comes; a particularly useful add-on for high-rise buildings in district heating schemes.

Among many of the Shoebox’s remarkable features is its versatility. From social housing tower blocks and new-build developments to energy-efficient holiday lodges and barges, the Shoebox delivers heating, hot water and cooling to all kinds of small or Passivhaus projects. It uses a non-flammable refrigerant as a safe alternative to combustion fossil fuels and renewables with flammable refrigerant.

Engineered with comfort in mind, the series’ noise levels range from 47 to 52 decibels – comparable in sound to the average fridge freezer.

"This is the best heating I’ve ever seen – and the hot water is even better still. I’d recommend it to anybody, and it’s not just me talking – I speak to neighbours and they’ve all said it is fabulous."

Tenant - Trent & Dove Housing

Low-cost, low-maintenance heating & hot water

Long-term savings & lifetime support

The Shoebox has low running costs, lack of annual servicing requirements and minimal maintenance over its 20-year design life.

With up to 5 years guarantee, every Kensa heat pump comes with technical support for life (terms and conditions apply).

Unlimited potential for large-scale projects

When installed as part of a district heating scheme, Shoebox heat pumps connect households to a net-zero carbon future with a cost-effective, low-carbon approach.

All it takes is to connect two or more dwellings, each of which contains a Shoebox, via Kensa’s low-carbon network of Shared Ground Loop Arrays.

See the district heating possibilities

Revolutionises heating in flats

The electrically-powered Shoebox delivers heating and hot water to high-rise homes without the risk, pollution, carbon, servicing or maintenance you’d expect from gas and oil.

Perfect for social housing retrofits, the Shoebox helps tower blocks and flats achieve carbon reduction targets and compliance by improving efficiencies and emissions – all while tackling fuel poverty.

To form low-carbon district heating networks, Shoebox heat pumps can be paired with Shared Ground Loop Arrays and installed inside each dwelling for independent heating and hot water. This sustainable network lasts up to 100 years.

A Shoebox per household prevents traditional district heating problems such as overheating in high-rise buildings, subsequent heat and efficiency losses and shared heating bills. Instead, end users have the freedom to choose the energy tariff that suits them.

See the tower block transformation

"This is a win-win situation. Not only do our residents benefit from significantly reduced bills, more controllable heating and improved health and well-being, CO2 emissions are halved".

Leon Storer - Stonewater Housing

Simple to install & commission

Connect & Notify approved

The Shoebox series is Connect & Notify-approved on the Energy Network Association’s (ENA) heat pump database, saving time and money for consumers. In most circumstances, approval also protects householders and housing associations from having to pay for an electricity upgrade.

For individual installations, approval almost always means installations can go ahead immediately; local District Network Operators (DNO) don’t have to be notified until after the installation. This avoids delay versus non-approved heat pump installations.

See more technical features

Kensa’s installation services

Installing the Shoebox couldn’t be easier with Kensa – simply choose from our range of services to suit you.

•  Find a Kensa-approved installer to fit the Shoebox heat pump for you.

•  Installers can use our MCS Umbrella scheme for an MCS-accredited installation below 45 kW.

•  Large-scale installations can get support with anything from project management to tenant liaison from our delivery partner, Kensa Contracting.

"This is an eco-friendly system that has enabled residents to save between £450-700 a year in heating costs at a time when household budgets are being squeezed."

Enfield Council

See more reviews

Looking for costs?

See Shoebox models & costs here.

Complimentary technical support

Shoebox owners and installers have access to Kensa’s technical support for the system’s lifetime. This includes anything from design and commissioning guidance to post-installation advice.

See how we support you

The Shoebox in action

In a project with Flagship Group in Suffolk, Shoebox heat pumps proudly take the place of inefficient storage heaters in twelve homes.

See Flagship's case study

Looking for technical specifications?
Discover features & technical data.

Models & Costs

Shoebox heat pump costs

Single-phase unit

3kW from £4,055

6kW from £5,429

 

*List prices exclude VAT.

Submit your plans for a quote

The model specified for your project will depend on factors such as the building’s insulation levels and energy efficiency.

If you’d like an even better idea of project costs, tell us about your plans to get a quote.

Discover funding opportunities

Get a quote
Technical

Performance features

Hot water temperatures up to 65°C at the point of use.

Temperature setpoints, one for heating and one for domestic hot water, produce the required heat at the highest efficiency – without the need for costly direct immersion heaters.

Weather compensation fitted as standard to adjust the heat pump’s temperatures depending on the weather.

A fixed speed compressor compresses the ground’s low-grade heat and delivers real-time efficiencies, reliability and long product life.

In-built water pump for the ground side of the Shoebox unit.

Installation features

22mm valved connections on top of the heat pump with flexible pipes.

Designed to be installed inside the home, typically a kitchen or airing cupboard.


Warranties

Shoebox components


Core heat pump unit (refrigeration components)


Controller & water pumps

Warranty


5 years


2 years


Accreditation & awards

Connect & Notify approval

Connect & Notify approval from the Energy Networks Association (ENA) can save time and money.

MCS accreditation

Certified by the Microgeneration Certification Scheme (MCS), ensuring compliance and supporting the application for funding streams.

A+ energy efficiency

A+ Energy-related Product (ErP) rating.

ISO9001 approval

Manufactured in an ISO9001 accredited facility.

Product Innovation of the Year

Winner at the National Heat Pump Awards 2013.

Business Innovation of the Year

Winner at the South West Green Energy Awards 2013.


Dimensions

3 kW Shoebox

515mm high

480mm wide

360mm deep

6 kW Shoebox

585mm high

610mm wide

595mm deep

 

Shoebox 3kW - Dimensions


Shoebox series technical data

PhaseSingleSingle
Nominal thermal kW rating3.06.0
Part NumberS3-P0KS6-P0K
MCS ApprovedBBA0055/31BBA0055/35
Performance data - rated heating output at B0/W35 BS EN14511
Power consumption0.8kW1.6kW
Co-efficient of Performance*4.053.84
Immersion heater outputKensa heat pumps do not feature back-up electric immersion heaters**
ENA Connect & Notify approvalYesYes
Brine (primary) based on 0°C in / -4°C out
Design flow rate kg/min9.218.4
Pressure drop kPa at design flow rate516
Max inlet temperature °C25
Min temperature °C (outlet)-5 (at standard settings)
Heating water (secondary) based on 30°C in / 35°C out
Design flow rate l/min8.6216.88
Pressure drop kPa at design flow rate1.00.64
Max flow temperature °C***6565
Electrical values at B0/W35
Rated voltage220-240 v / 50-60 Hz
Power supply rating amps1325
Rated current (max) amps714
Typical running current at B0/W35 amps48
Starting current amps****3034
Refrigerant circuit
Process mediumR134a
Fill volume kg0.71.6
Compressor typeReciprocal
Dimensions
H X W X L (mm)515 (H) X 480 (W) X 360 (D)585 (H) X 610 (W) X 595 (D)
Dry weight kg60100
Operating pressure
Brine circuit min (primary) bar g0.3
Heating water circuit min (secondary) bar g0.6
Low pressure reset bar g1.8
Connection sizes
Primary IN and OUTValves and anti-vibration leading to 22mm
Heating flow and returnValves and anti-vibration leading to 22mm
Performance (based on Average Climate) at 35°C
ErP ratingA+A+
SCOP*****3.683.45
Seasonal space heating energy efficiency139%130%
Performance (based on Average Climate) at 55°C
ErP ratingA+A+
SCOP*****2.992.97
Seasonal space heating energy efficiency112%111%
Sound Power Level
Sound Power Level (dB)47dBA52dBA
* The COP figure quoted is calculated as per EN14511.
** In-built immersion heaters will increase running costs and CO2 emissions as they use direct electricity, because of this
Kensa heat pumps do not include them.
*** By increasing the flow temperature from the heat pump the efficiency of the unit will drop and the COP decreases.
****Kensa Shoebox heat pumps incorporate smart starts as standard to limit the starting current of the compressors. For full details on how the starting currents are calculated please contact Kensa.
*****The SCOP figure quoted is calculated as per EN14825.
Note: Design flow rates are for a ground temperature of 0°C and –4°C and a load temperature of 30°C and 35°C.

Get the MCS stamp of approval

with Kensa’s MCS Umbrella Service.

Dedicated technical support

“The support team at Kensa have made recovery and service into an art form.”

“First class product and excellent after sales attention – even when out of guarantee”

Reviews

Case study reviews

Shoebox Ground Source Heat Pump

"This is an eco-friendly system that has enabled residents to save between £450-700 a year in heating costs at a time when household budgets are being squeezed."

Enfield Council

See case study

Project overview

Over 400 flats over 8 x 12 storey tower blocks

2019 District Heating Project of the Year (H&V News Awards)

Tenants bills are reducing from an average £800 per year to an average £350

Estimated 773t CO² saved

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"The new heating system is amazing, before it was so difficult to heat up more than one room in my home but now I don’t have to worry about that."

Tenant, Together Housing project

See case study

Project overview

770 Shoebox heat pumps in social housing properties

Displacing night storage heaters

Shared Ground Loop Array system

Borehole drilling of up to 200m

Up to 45% savings on running costs

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"Tenant satisfaction with the heat pump solution has been high and the support and assistance we have received from Kensa has been first class. Tenants with the benefit of Kensa’s ground-source heat pumps tell us how warm their homes are and how affordable the system is."

Ian Richardson, Shropshire Rural Housing Association

See case study

Project overview

8 new-build properties

6 kW Shoebox heat pumps

Shared Ground Loop Array system

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"This is a win-win situation. Not only do our residents benefit from significantly reduced bills, more controllable heating and improved health and well-being, CO2 emissions are halved".

Leon Storer, Stonewater Housing

See case study

Project overview

49 off-gas bungalows

Displacing night storage heaters

Shared Ground Loop Array system

ECO eligible

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"The Shoebox heat pump from Kensa provides the perfect sustainable heating solution. Not only is it compact and quiet, but being able to warm the boat using the very water that it is sailing on is remarkable."

Artie Chalmers, boat builder

See case study

Project overview

Environmentally-friendly and sustainable canal barge

12ft wide x 65ft long, 3 bedrooms

3 kW Shoebox heat pump

Water being used as heat source

Zoned underfloor heating


Shoebox Ground Source Heat Pump

"This is the best heating I’ve ever seen – and the hot water is even better still. I’d recommend it to anybody, and it’s not just me talking – I speak to neighbours and they’ve all said it is fabulous."

Tenant, Trent & Dove Housing

See case study

133 bungalows across 15 different sites

Retrofit individual Kensa 6kW Shoebox heat pumps

Shared Ground Loop Array system

Three-month schedule

£1.8m investment

£2.3m ECO

Tenant fuel savings of £350-£500 per annum

Kensa Contracting managed scheme


Kensa Google reviews

Gavin F.
Gavin F.
12:01 08 Sep 22
Needed some technical support and received excellent advice. My system has been operating... faultlessly since 2014 and we’re very pleased with the technology. My call was answered immediately and my query was clearly dealt with by an expert. Many thanks.read more
4-E L.
4-E L.
20:19 06 Sep 22
Great help from Jordan and a great product.👍🏻👍🏻👍🏻&... #x1f44d;🏻read more
Keith R.
Keith R.
12:15 19 Aug 22
I used the tech support today along with an engineer.Couldn't be easy,clear,concise instruction.Top... service.read more
Rob B.
Rob B.
13:14 15 Jul 22
Product training day at Kensa Exeter with Darren and the team great insight to new products,... calculations and commissioning after many installations the service and back up just gets better, great heat pumps and support amazing levels information looking forward to future projects many happy customers who are amazed with their heat pump and very efficient.Many thanksread more
Greg S.
Greg S.
10:50 22 Jun 22
Excellent service from Carl and the tech ream at Kensa. Got to the bottom of the issue over a... number of calls. Thorough, knowledgeable and attentive. This kind of customer service/support is quite rare these days. Well done Kensa.read more
neveradull M.
neveradull M.
10:47 22 Jun 22
Had some control issues with U/F heating had to rule out heat pump as being the source spent best... part of 2 hours on phone with Tom from Tech support who was amazing. Talked me through every step and why we were testing various bits to rule out things stage by stage. Ended up changing some parameteers but the heat pump is working as expected.read more
Hen G.
Hen G.
13:45 09 Jun 22
This is a friendly and approachable company that have been so helpful. Our first time using a heat... pump and they have gone above and beyond to ensure we have everything in place and that all the materials reach us in time. I will definitely be using this company again and would highly recommend them to anyone that wants to install a heat pump. Thank you so much for all you have done and we can wait to show it to everyone. This is definitely a 5* company!read more
Annie
Annie
10:24 25 May 22
We are delighted with the support we have received from Jordan on the Tech Support Team (Truro). I... know nothing about technology and yet he carefully guided me through some queries we had about our newly installed ground source heat pump. He was very patient as he guided me as I navigated the control panel. It has given us enormous confidence in the Kensa team and I know that no question is either too silly or too small. Thank you!read more
john C.
john C.
11:15 20 May 22
I was very happy with the good customer service from Tom Hughes andTom cosier over an issue with... my Kensa 3 phase heat pump I must give them 10 out of 10, but I was really disappointed with the attitude of CarlHe really put me off. It really makes such a difference as a customer howone is treated. I have had good service from Kensa and would not like thisincident to effect the future service that I hope Kensa will provide.read more
Julian R.
Julian R.
11:35 17 May 22
My Family purchased a Kensa Evo Heat Pump in 2020 and Project Managed its installation. It has been... everything we could have hoped for. Hot Water and Heating throughout our newly extended property on the Lizard.We have, however, encountered one ongoing problem, not with the Kensa Heat Pump but with the Immersion Heater fitted to the Advance Appliances "Super Duplex Hot Water Tank. The Thermco Immersion Heater pre-fitted to the Hot Water Tank failed after just four months (April 2021). Advance supplied a replacement and reimbursed our associated Plumbing costs. The replacement Immersion Heater, an identical model from a 2018 batch lasted just nine months, failing in January 2022. Advance supplied another identical Thermco replacement, again from the same batch. This time, they were reluctant to reimburse our Plumbing costs.Given that this ongoing failure could only be due to 1) a faulty batch of Immersion Heaters or 2) something in our Bore Hole water, we paid to have our water tested for Chlorides and found a low reading of 57 per mg/l (PVC guide max 250 mg/l). The second replacement Immersion Heater supplied by Advance, again, an identical unit, failed in March 2021 lasting just three months!We contacted Kensa Customer Technical Support in Truro and they were rightly concerned. They sent one of the excellent Team came over quickly as possible and emptied the Hot Water Tank, flushed and cleaned it and refitted a new Tesla Immersion Heater. He also took away photos and water samples for further investigation. We now await the results.It has been an extremely frustrating series of events that shows that, however excellent and efficient the Kensa EVO Heat Pump is - and it is!, a minor component of the whole setup can completely cause problems and, effectively, close the system down. We are indebted to Kensa Technical Support in Truro for getting involved and searching for the both the cause and the long term solution.Julian D Rand MBEread more
Mark P.
Mark P.
09:45 17 May 22
As an installer, Everytime I ring technical support, always very helpful and get the problem... sorted, one of the best technical support I speak toread more
Rafal W.
Rafal W.
18:58 16 May 22
Super miły personel I szybki rozladunek.
Sarah W.
Sarah W.
16:00 25 Apr 22
Great company and GSHP. After nearly 8 years of continuous operation our trusty heat pump developed... a fault. I called Kensa technical support services and despite having very little experience in this area was patiently talked through the investigation by Carl Jackaman until we had successfully diagnosed the fault. After fitting the required part, everything is now up and running again and I can not speak highly enough of their technical support services.read more
Chris S.
Chris S.
09:52 04 Apr 22
Excellent support diagnosis over the telephone, replacement part arrived next day and we were back... up and running in less than 24hrs. Well done Carl & Kensaread more
George G.
George G.
11:38 24 Mar 22
Excellent tech support from Carl Jackaman - who stepped in for colleagues at really busy times due... to the end of RHI and guided my installer through the set to run process to get my heat pump running, thanks Carlread more
Roger W.
Roger W.
15:50 17 Mar 22
Very professional outfit.
Tracy C.
Tracy C.
08:47 16 Mar 22
Have had a heat pump supplied by Kensa since our house was built 14 years ago. It has been... absolutely excellent. Extremely economical, without any servicing issues. A recent problem occurred when a capacitor failed. Technical support was immediate ( they replied to my enquiry with one hour ). They supplied the necessary replacement part over night. Special thanks to Carl (K? ) who was particularly knowledgeable,helpful and even telephoned to check that the repair had gone well. Can not praise him and Kensa enough. Definitely the best customer service we’ve ever experienced. Many thanks Carlread more
Nick P
Nick P
10:25 27 Jan 22
I have now been using our Kensa dual compressor Shoebox heat pump for 7 years. Other than being... slightly noisy, the system has been faultless and produces hot water every day of the year.Well worth the investment.read more
Andrew H.
Andrew H.
17:53 18 Jan 22
Recently had a 13 kw Evo installed and I am very pleased with its performance. In fact it is better... than my 12kw oil boiler which it replaced and it exceeds its quoted performance.. That said it would benefit with the energy meter being readable from the front panel which is over engineered being far to heavy/fancy and has to be moved to access same. Again the rear top cover could include preformed knockouts for the pipes or indeed be manufactured from a softer material to aid installation. I also think that the vibration noise although not loud could be improved by the use of plastic plumbing to connect to the 28mm fittings supplied since the vibration can be felt on my copper pipes and I would suggest that any new floor tiling beneath should be decoupled if possible from the screed and adjacent walls The weather compensator works well but would benefit from clearer installation/operating instructions. It would be interesting if the pump performance data held a retained average for the life of the machine. Additional detailed analysis of boreholes v slinkys would be of interest given that with increased energy costs I believe the cost benefit is worthy of analysis especially when drilling into granite. Overall- a great product and contrary to what the papers say there is plenty of hot water.read more
Iain M.
Iain M.
10:40 12 Jan 22
Diagnosis of a fault with an 8 year old twin compressor 24 kw heat pump was carried out remotely by... Carl Jackaman of the Kensa technical department in conversation with an electrician on site today. The diagnosis and solution were completed successfully. Carl could not have been more helpful or patient in taking the electrician and myself through every step required, including the arrangements for the spare parts to be despatched.5 stars thoroughly deserved.Iain Milligan11 January 2022read more
Julie M.
Julie M.
14:30 03 Dec 21
My son has a Kensa Heat Pump that isn't working. His landlord is no help! My husband phoned Kensa... and an engineer tried his best over the telephone to give advice to get the pump working. Almost successful but we didn't have the tools needed. They were able to recommend sustainable energy engineers to assist. Excellent service from Kensa.read more
Damian V.
Damian V.
15:54 28 Oct 21
This is a comment about Kensa support.My 12-year-old heat pump developed an intermittent fault by... which the pump failed to start. It got worse over a few days until it no longer worked at all. (Not surprising in such an old machine).I phoned Kensa support and in seconds I had a diagnosis, and a new part was on it's way to me. As I didn't want to fit the part myself, the support people put me in touch with a local plumbing and heating expert. Unfortunately, he fell ill and took time off work, so my wife and I took on the task ourselves, following telephone guidance from Kensa support.Incidentally, when we first had the heat pump, we were confused about how to get the best from it, but we found out then that we could rely on them for help.Anyway, to fit the part we removed the front panel, then the top panel, but still we couldn't reach the failing part. We had to remove the back and side panels too - all the time following Kensa advice. Even then there were more problems. (I understand that newer machines are much easier to maintain.)We had been without heating for two weeks and frequently felt like giving up, but we sent photos by email to Kensa to illustrate difficulties as they arose and received solutions in return. Eventually we got the new part in place, switched on and felt the most profound sense of relief and satisfaction when the pump sprang to life.It should be emphasised that the support team are not necessarily familiar with such old models, but whenever we made contact all the support staff present knew about the problem. This gave a very reassuring feeling that we were getting an individual, personal service for which we are most grateful.In short, we received the most excellent telephone and email support for getting this very old heat pump working again.read more
Jane S
Jane S
11:48 28 Oct 21
The installer of our Kensa heat pump retired some years ago but Kensa Technical support have... provided excellent service and information over the phone and on line. We could not ask for more. Excellent company. Would recommend.read more
Kevin F.
Kevin F.
18:58 25 Oct 21
Tom, was extremely helpful in assisting in a technical issue I had with my Kensa heat pump. The... pump has been working well for the past 10 years without any major issues. The pressure had dropped and Tom remotely assisted in solving the problem which saved me time and not doubt expense. Thank you very muchread more
Dana F.
Dana F.
10:32 18 Oct 21
The Kensa Technical Support team are excellent. They are always happy to help with issues and... really go the extra mile. Twice now they have sent out part replacements free of charge (when we are actually out of warranty) and have talked us through the installation in order to save us from calling out a plumber. Carl has been really really helpful, and Tom has also been excellent in the past.read more
lisa M.
lisa M.
12:31 01 Oct 21
The after sales service provided by Kensa has been exemplary. They have been easy to contact,... always very helpful and have reliably followed up on everything they promised as well as keeping us informed on a regular basis. They have gone over and beyond to ensure we are satisfied with their product. I would highly recommend Kensa to anyone considering a heat pump.read more
David R.
David R.
10:48 20 Sep 21
Our 20kw Single phase Heat pump was fitted over 7 years ago, over that time we have had one sensor... failure , that was replaced FOC, recently one of our ground arrays was isolated due to it weeping at the fitting, Thanks to Tom for sending out a replacement olive.read more
darren H.
darren H.
21:42 07 Sep 21
Excellent ‘after-care’ and technical help on a product installed many years ago in a property I’ve... just moved into. It’s reassuring to be able to go through the heat pump and clarify my understanding and solve pressure issues simply by being talked through it all on the phone. Thanks for your time folk.read more
Trybrid
Trybrid
16:29 11 Mar 21
Had a really informative conversation with their Sales team. I was originally looking at installing... a ground source heat pump. However I was pointed in the direction of an air source pump which isn't one of their products but would be better suited for my property. Clearly putting customer service first! I would highly recommend you to get a quote from them.read more
Wayne R.
Wayne R.
14:16 02 Feb 21
Having had a lengthy search to find someone that actually knew what they were talking about when it... came to ground source heat pumps, we found Kensa. When we called we thought we were getting the receptionist, but in fact we got Daisy. She knew more about what she was selling than anyone else we had spoken to. Clearly knew her stuff, and instantly put our minds at ease. She worked out a detailed quote and nothing was too much trouble when we asked questions or wanted to change something.Installation was quick, clean, and everything was explained in a language we could understand. We were then given a complete system booklet, again explaining what to do if we have any issues or need to change anything on the systemDaisy and the whole Kensa team have been nothing but professional, capable and courteous from start to finish.Thoroughly recommend Daisy and the whole of the Kensa team to anyone who needs a GSHP.read more
oy D.
oy D.
16:33 21 Jan 21
The plumbers and the resident liaison officer did a great job on my block on Drygate walk 2-8.... Thanks you guys.read more
posh and F.
posh and F.
21:53 20 Jan 21
Thank you so much Demi for your help during my sister heating installation last week, housing... didn't care but you were so helpful,Thank you.read more
aslan B.
aslan B.
11:50 18 Jan 21
The workmen are friendly and polite and dispıte beıng so streched nothing iş too much trouble. The... system iş a little cooler then my old heating system but overall its goodread more
Sue H.
Sue H.
16:42 15 Dec 20
I installed a Kensa Ground source heat pump in 2015 and am really pleased. I also have solar PV and... solar thermal so this form of heating is absolutely essential. Made in Cornwall !!read more
Allan T.
Allan T.
14:21 10 Nov 20
We installed our heat pump in 2007, yes..13 years ago. It has been an excellent and reliable... investment that has performed exactly as planned. Support from Kensa can only be described as outstanding. Any call for support is quickly answered by knowledgeable engineers, who work with you to diagnose and resolve the fault or diagnose the issue and then send the right resources to fix the system. They clearly keep a sense of ownership and pride in what they make and install and are patience personified in the way they deal with lay customers. Top marks from me and thanks in particular to Tom with a recent sensor failure that proved difficult to identify.read more
Steve A.
Steve A.
13:44 13 Oct 20
We have a Kensa GSHP, the pump is reliable, needs little servicing and is both environmentally and... uses only a little electricity. Todd in tech support is THE most helpful and informed person you will come accross...what's not to like?read more
John G.
John G.
15:10 06 Oct 20
We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday let. Nothing about... this whole build was easy but we opted for Kensa for our renewable energy. Brilliant decision from the start, the product layout, working with our staggered delivery requests due to a just in time scheme adopted for the build, to literally holding our hand during the self installation process using a heat engineer locally. So helpful, and great to know if we need further guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole, Abbotsham,North Devonread more
Michael P.
Michael P.
12:59 06 Oct 20
Can’t thank these guys enough especially Todd his knowledge of these heat pumps is second to none
Martin B.
Martin B.
21:43 02 Oct 20
I had a Kensa heat pump installed in 2017. It has worked really well and saved significantly on... space and water heating costs. The technical support team at Kensa have been absolutely fantastic helping sort out installation issues, responding very quickly and positively to queries and resolving issues very efficiently.read more
Richard J.
Richard J.
07:33 17 Sep 20
great service, very efficient as always
Bharat R.
Bharat R.
19:53 23 Aug 20
I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other professionals I... met at home building events always welcomed me and answered all my questions. They introduced me to Howard Smith Builders in Herefordshire who installs many of their pumps and I visited him to see first-hand an installation Howard had done. Back to Kensa. All throughout the build and spec of our pump, Kensa stayed in touch and Steve even visited our home when the work began. I have also been assured that as and when there are software updates for their pumps, Kensa will provide them to me to ensure my pump stays at the optimum level. Thank you, Steve, and Kensa for sticking with me when I needed you to hold my pump for a year with no extra charge! Looking forward to having Lewington’s of Market Harborough finishing the install of your pump and slinkies this Wednesday!read more
Joule E.
Joule E.
17:17 22 Jul 20
I have been using Kensa for a number of years now, and whilst the service is always exceptional... from every member off the team, just recently, and during these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure my business has kept installing. Really fantastic work guys, much appreciated, thank you, Lee Whiteread more
Mike H.
Mike H.
12:25 08 May 20
Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007.... Paid a fair price, got a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more
Steve T.
Steve T.
14:47 04 May 20
Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our... heat pump stopped working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more
Duncan R.
Duncan R.
17:11 27 Apr 20
Great company to work with. Very professional in every aspect of their business. The best company... to deal with if want a heat pump system that is designed and installed by highly skilled and experienced people.read more
Jon T.
Jon T.
20:44 12 Mar 20
The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in 2007 which has... worked without a problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more
Jean C.
Jean C.
20:07 03 Mar 20
We found all Kensa personnel helpful and knowledgeable, especially TomWorth, when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter Lyonsread more
Robert E.
Robert E.
10:39 20 Feb 20
Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years... ago. Never had any problems what so ever, until recently it fails to start and only rarely does it get up and going.Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done !A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form.The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product.Congratulations.read more
Mark N.
Mark N.
20:39 15 Jan 20
Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over... ten years ago (+ digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more
David W.
David W.
21:44 05 Dec 19
First class product and excellent after sales attention - even when out of guarantee
Derek S.
Derek S.
09:44 01 Dec 19
I bought a 10 year old house with a Kensa Ground Source Heat Pump last year. Recently, my hot... water has not been as hot as usual so I contacted Kensa for some advice. Bear in mind this is a 10 year old heat pump, well out of warranty . . . They could not have been more helpful!I have spent at least a couple of hours on the phone with Todd from their technical support team. He helped me troubleshoot, talked me through how to open the unit up and check things myself. He sent me some small parts free of charge and I also bought a couple of replacement parts, which he again talked me through how to fit.I have never come across a single company in my entire life that wouldn't charge me for this time. I'm well out of warranty and yet Todd did not hesitate to help. No bill for labour, just patient, friendly advice. What amazing service! Second to none!If I ever need another heat pump I'll be going straight to Kensa. Best customer service I've ever experienced!read more
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