Kensa’s Technical & Design Support

Our technical experts are on hand to give you advice and technical support with your Kensa heat pump – before, during and after the installation.

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Pre-sales technical support

Post-installation technical support

One of Kensa's technical & design support experts

Guidance before you install a heat pump

Questions answered at any stage

Get advice regardless of your stage – whether you’re considering a renewable heating system, set on investing in a heat pump or you’ve already started planning your heat pump project.

Decide if a heat pump is suitable

Priding ourself on professionalism and MCS accreditation, it’s our responsibility to assess whether or not a heat pump is the right fit for your project. Factors like insulation and heating demands determine how efficient or economical a heat pump could be for different properties.

Advice for anyone and everyone

Anyone from homeowners and architects to specifiers and consultants can access our free expert and technical advice on a potential heat pump project.

Guidance on how it works

Kensa’s commissioning engineers can talk you through the specifics of your potential project and what to consider along the way.

Identify potential heat sources

Get advice from Kensa to make sure you’re harnessing energy from the best possible heat source – from a nearby water source to your back garden.

Support with system design

Receive reassurance and technical advice on the correct heating system design, pipe sizing, and ground source heat pump sizing.


If you need help with the correct system layout and sizings, Kensa can use your dimensions, rough project plans or drawings to create a schematic for your heat pump project.

Commissioning the heat pump

A Kensa commissioning engineer can remotely commission your ground source heat pump over the phone – or even attend site if necessary – to make sure your ground source heat pump is correctly installed in accordance with MCS and Kensa’s high standards.


If you’re a competent installer looking for practical advice on how to install a heat pump, we might encourage you to attend a free one-day training course, or make use of our MCS Umbrella Service.

Technical advice after you install a heat pump

Problems with Kensa heat pumps

Sometimes things go wrong and in the rare instances that they do, one of our technical experts can help with fault finding or resolving any problems. We will make it our mission to solve your issue and get your Kensa heat pump back up and running.

Supplying parts

Although Kensa’s heat pumps require very little maintenance, it might be during a check or technical call, you realise a replacement part is required. Our technical team can specify certain parts that may need replacing on a Kensa heat pump.

Application support for funding initiatives

Kensa’s technical team will answer any questions you might have on eligibility, equipment requirements (such as heat meters) and applications for funding and grants.

Lifetime support

Kensa heat pumps come with up to 5 years warranty (terms and conditions apply), providing you with complete peace of mind. Beyond this warranty period, our technical support team will still be here for the life of your system, offering advice and support if required to ensure your Kensa heat pump performs as it should.

First-class product and excellent after-sales attention - even when out of guarantee

David, Google Reviewer

See how customers rate our technical support

We pride ourselves on our unrivalled technical support – but don’t just take our word for it. See what other Kensa customers have to say about our service.

Read our Google reviews

Visit Kensa's Knowledge Hub

Visit our Knowledge hub of all things ground source. From manuals to technical information sheets, insightful blogs and case studies, find exactly what you’re looking for and more.

Explore the knowledge hub


Use Kensa's MCS Umbrella service

From installers completing their first MCS-compliant installation to experienced installers needing a helping hand, or even self-builders wanting to undertake the entire heating system installation themselves, Kensa’s MCS Umbrella Service is here to help with just that.

For a small fee, Kensa will undertake all MCS compliant aspects of the project including sizing, specification, appropriate quotation, commissioning and MCS registration of the ground source heat pump system.

See more about the MCS Umbrella
Installer MCS Umbrella