Kensa Heat Pumps and Trent & Dove Housing have scooped the award for ‘Best Client’ at the National Housing & Maintenance Forum (NHMF) which celebrates best practice in social housing maintenance.

The goal of the National House Maintenance Forum (NHMF) is to set the standard for maintaining assets for social housing.

The award was given as the judges felt that Kensa and Trent & Dove’s retrofit ground source heat pump project was best at both meeting residents’ needs in the provision of an asset management service and demonstrated value for money.

The judges commented:

This project demonstrates considerable energy savings for tenants. It has the potential to be replicated for schemes and estates which are off-grid. Well done.

The groundbreaking project featured the replacement of night storage heaters across 30% of Trent & Dove’s off-gas homes with ground source heat pumps manufactured by Kensa Heat Pumps.

The 193 units, a mixture of bungalows and flats, are connected to a unique ‘micro’ district heating system, allowing Trent & Dove to take control and transform the future of their local community with the benefits of greener, more affordable heating systems, which also provide a guaranteed annual return back for further investment into the community.

Read more about the project here.

Chris Davis, Commercial Director of Kensa Heat Pumps commented:

Kensa is delighted that Trent & Dove Housing has been awarded such an accolade, which is even more satisfying to know that it was voted for by housing sector peers.  The success of any project as ambitious as this relies on the organisation and co-operation of the client to help overcome the everyday barriers and issues that come up.  Together with the other project partners – J Tomlinson’s and Encraft – we built a strong client/contractor relationship, which gave Trent & Dove the confidence needed to extend the project to a second phase.

Liz Circuit, Secretary to the NHMF and Director of M3 says:

The strength of this year’s award submissions certainly show that there are a lot of organisations who are working very hard to go above and beyond social and corporate responsibility to truly offer their tenants a good service, often using innovative approaches designed to meet and deal with the unique challenges and opportunities presented by the current environment in social housing.

This latest accolade builds on the industry recognition that the project has already gained, having won ‘Community Heating Project of Year’ at the Heating & Renewables Awards in 2015 and been shortlisted for the Building & Energy Efficiency Awards 2015, the HVR Awards 2015 and the National Heat Pump Awards 2016.