Knowledge Hub

Allan T.

14:21 10 Nov 20

We installed our heat pump in 2007, yes..13 years ago. It has been an excellent and reliable... investment that has performed exactly as planned. Support from Kensa can only be described as outstanding. Any call for support is quickly answered by knowledgeable engineers, who work with you to diagnose and resolve the fault or diagnose the issue and then send the right resources to fix the system. They clearly keep a sense of ownership and pride in what they make and install and are patience personified in the way they deal with lay customers. Top marks from me and thanks in particular to Tom with a recent sensor failure that proved difficult to identify.read more

Nigel D.

18:16 09 Nov 20

I am delighted with the service provided by Kensa. I purchased a ground source heat pump from this... company in 2014 and I have been very pleased with my purchase. When help is required the very able technical team are always accessible and very willing to assist. I am very happy to recommend this company to anyone considering to invest in a ground source heat pump.read more

Steve A.

13:44 13 Oct 20

We have a Kensa GSHP, the pump is reliable, needs little servicing and is both environmentally and... uses only a little electricity. Todd in tech support is THE most helpful and informed person you will come accross...what's not to like?read more

John G.

15:10 06 Oct 20

We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday let. Nothing about... this whole build was easy but we opted for Kensa for our renewable energy. Brilliant decision from the start, the product layout, working with our staggered delivery requests due to a just in time scheme adopted for the build, to literally holding our hand during the self installation process using a heat engineer locally. So helpful, and great to know if we need further guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole, Abbotsham,North Devonread more

Michael P.

12:59 06 Oct 20

Can’t thank these guys enough especially Todd his knowledge of these heat pumps is second to none

Martin B.

21:43 02 Oct 20

I had a Kensa heat pump installed in 2017. It has worked really well and saved significantly on... space and water heating costs. The technical support team at Kensa have been absolutely fantastic helping sort out installation issues, responding very quickly and positively to queries and resolving issues very efficiently.read more

Richard J.

07:33 17 Sep 20

great service, very efficient as always

Bharat R.

19:53 23 Aug 20

I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other professionals I... met at home building events always welcomed me and answered all my questions. They introduced me to Howard Smith Builders in Herefordshire who installs many of their pumps and I visited him to see first-hand an installation Howard had done. Back to Kensa. All throughout the build and spec of our pump, Kensa stayed in touch and Steve even visited our home when the work began. I have also been assured that as and when there are software updates for their pumps, Kensa will provide them to me to ensure my pump stays at the optimum level. Thank you, Steve, and Kensa for sticking with me when I needed you to hold my pump for a year with no extra charge! Looking forward to having Lewington’s of Market Harborough finishing the install of your pump and slinkies this Wednesday!read more

Joule E.

17:17 22 Jul 20

I have been using Kensa for a number of years now, and whilst the service is always exceptional... from every member off the team, just recently, and during these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure my business has kept installing. Really fantastic work guys, much appreciated, thank you, Lee Whiteread more

Mike H.

12:25 08 May 20

Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007.... Paid a fair price, got a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more

Steve T.

14:47 04 May 20

Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our... heat pump stopped working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more

Duncan R.

17:11 27 Apr 20

Great company to work with. Very professional in every aspect of their business. The best company... to deal with if want a heat pump system that is designed and installed by highly skilled and experienced people.read more

Jon T.

20:44 12 Mar 20

The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in 2007 which has... worked without a problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more

Jean C.

20:07 03 Mar 20

We found all Kensa personnel helpful and knowledgeable, especially TomWorth, when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter Lyonsread more

Robert E.

10:39 20 Feb 20

Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years... ago. Never had any problems what so ever, until recently it fails to start and only rarely does it get up and going.Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done !A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form.The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product.Congratulations.read more

Mark N.

20:39 15 Jan 20

Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over... ten years ago (+ digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more

David W.

21:44 05 Dec 19

First class product and excellent after sales attention - even when out of guarantee

Derek S.

09:44 01 Dec 19

I bought a 10 year old house with a Kensa Ground Source Heat Pump last year. Recently, my hot... water has not been as hot as usual so I contacted Kensa for some advice. Bear in mind this is a 10 year old heat pump, well out of warranty . . . They could not have been more helpful!I have spent at least a couple of hours on the phone with Todd from their technical support team. He helped me troubleshoot, talked me through how to open the unit up and check things myself. He sent me some small parts free of charge and I also bought a couple of replacement parts, which he again talked me through how to fit.I have never come across a single company in my entire life that wouldn't charge me for this time. I'm well out of warranty and yet Todd did not hesitate to help. No bill for labour, just patient, friendly advice. What amazing service! Second to none!If I ever need another heat pump I'll be going straight to Kensa. Best customer service I've ever experienced!read more

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