Overview

Key advantages of the Kensa Shoebox

Small & compact system

Heat the smallest of properties with a system that fits inside the airing cupboard or kitchen cabinet.

Safe heating for flats

Using a non-flammable refrigerant, the Shoebox comes without the risks, servicing and expenses of fossil fuel systems.

Compatible with Networked Heat Pumps

As part of a Networked Heat Pump system, a Shoebox per dwelling allows for independent heating and billing.

Provides cooling

Enjoy a cooler home in the hotter months using the system’s passive cooling mode.

Quiet & discreet

Tuck the Shoebox away inside without disruption. Enjoy peace and quiet with noise levels that equate to a fridge freezer.

Easy electrical connection

The Shoebox’s Connect & Notify approval saves any installation delay with network operators.

Funding options

Depending on your project type, there is a range of funding options that we can advise you on. Visit this page to explore different types of funding.

Small but mighty

Packing plenty of low-carbon benefits in a tiny package, the Shoebox delivers heating and hot water to the smallest of properties. Fit it inside a cabinet, kitchen unit or airing cupboard – the minuscule Shoebox will make itself right at home.

The Shoebox is powerful. Generating heat at the point of use, the system produces hot water temperatures up to 65°C. The Shoebox system can even be configured to deliver passive cooling when summer comes; a particularly useful add-on for high-rise buildings in district heating schemes.

Among many of the Shoebox’s remarkable features is its versatility. From social housing tower blocks and new-build developments to energy-efficient holiday lodges and barges, the Shoebox delivers heating, hot water and cooling to all kinds of small or Passivhaus projects. It uses a non-flammable refrigerant as a safe alternative to combustion fossil fuels and renewables with flammable refrigerant.

Engineered with comfort in mind, the series’ noise levels range from 47 to 52 decibels – comparable in sound to the average fridge freezer.

"This is the best heating I’ve ever seen – and the hot water is even better still. I’d recommend it to anybody, and it’s not just me talking – I speak to neighbours and they’ve all said it is fabulous."

Tenant - Trent & Dove Housing

Low-cost, low-maintenance heating & hot water

Long-term savings & lifetime support

The Shoebox has low running costs, lack of annual servicing requirements and minimal maintenance over its 20-year design life.

With up to 5 years guarantee, every Kensa heat pump comes with technical support for life (terms and conditions apply).

Unlimited potential for large-scale projects

When installed as part of a Networked Heat Pump scheme, Shoebox heat pumps connect households to a net-zero carbon future with a cost-effective, low-carbon approach.

All it takes is to connect two or more dwellings, each of which contains a Shoebox, via Kensa’s low-carbon network of Shared Ground Loop Arrays.

Networked Heat Pump possibilities

Revolutionises heating in flats

The electrically-powered Shoebox delivers heating and hot water to high-rise homes without the risk, pollution, carbon, servicing or maintenance you’d expect from gas and oil.

Perfect for social housing retrofits, the Shoebox helps tower blocks and flats achieve carbon reduction targets and compliance by improving efficiencies and emissions – all while tackling fuel poverty.

Shoebox heat pumps can be paired with Shared Ground Loop Arrays and installed inside each dwelling for independent heating and hot water to form Networked Heat Pump systems. This sustainable underground infrastructure lasts up to 100 years.

A Shoebox per household prevents traditional district heating problems such as overheating in high-rise buildings, subsequent heat and efficiency losses and shared heating bills. Instead, end users have the freedom to choose the energy tariff that suits them.

See the tower block transformation in Thurrock

"This is a win-win situation. Not only do our residents benefit from significantly reduced bills, more controllable heating and improved health and well-being, CO2 emissions are halved".

Leon Storer - Stonewater Housing

Simple to install & commission

Connect & Notify approved

The Shoebox series is Connect & Notify-approved on the Energy Network Association’s (ENA) heat pump database, saving time and money for consumers. In most circumstances, approval also protects householders and housing associations from having to pay for an electricity upgrade.

For individual installations, approval almost always means installations can go ahead immediately; local District Network Operators (DNO) don’t have to be notified until after the installation. This avoids delay versus non-approved heat pump installations.

See more technical features

Kensa’s installation services

Installing the Shoebox couldn’t be easier with Kensa – simply choose from our range of services to suit you.

•  Find a Kensa-approved installer to fit the Shoebox heat pump for you.

•  Installers can use our MCS Umbrella scheme for an MCS-accredited installation below 45 kW.

•  Large-scale installations can get support with anything from project management to tenant liaison from our delivery partner, Kensa Contracting.

"This is an eco-friendly system that has enabled residents to save between £450-700 a year in heating costs at a time when household budgets are being squeezed."

Enfield Council

See more reviews

Looking for costs?

See Shoebox models & costs here.

Complimentary technical support

Shoebox owners and installers have access to Kensa’s technical support for the system’s lifetime. This includes anything from design and commissioning guidance to post-installation advice.

See how we support you

The Shoebox in action

In a project with Flagship Group in Suffolk, Shoebox heat pumps proudly take the place of inefficient storage heaters in twelve homes.

See Flagship's case study

Looking for technical specifications?
Discover features & technical data.

Models & Costs

Shoebox heat pump costs

Single-phase unit

3kW from £4,450

6kW from £5,970

 

*Zero Rated VAT on Heat Pumps

You could be eligible for a 0% VAT rate for domestic purchases of heat pumps. 0% VAT is available to homeowners until 31st March 2027. Full details can be found here: https://www.gov.uk/guidance/vat-on-energy-saving-materials-and-heating-equipment-notice-7086.

Submit your plans for a quote

The model specified for your project will depend on factors such as the building’s insulation levels and energy efficiency.

If you’d like an even better idea of project costs, tell us about your plans to get a quote.

Discover funding opportunities

Get a quote

Performance features

Hot water temperatures up to 65°C at the point of use.

Temperature setpoints, one for heating and one for domestic hot water, produce the required heat at the highest efficiency – without the need for costly direct immersion heaters.

Weather compensation fitted as standard to adjust the heat pump’s temperatures depending on the weather.

A fixed speed compressor compresses the ground’s low-grade heat and delivers real-time efficiencies, reliability and long product life.

In-built water pump for the ground side of the Shoebox unit.

Installation features

22mm valved connections on top of the heat pump with flexible pipes.

Designed to be installed inside the home, typically a kitchen or airing cupboard.


Warranties

Shoebox components


Core heat pump unit (refrigeration components)


Controller & water pumps

Warranty


5 years


2 years


Accreditation & awards

Connect & Notify approval

Connect & Notify approval from the Energy Networks Association (ENA) can save time and money.

MCS accreditation

Certified by the Microgeneration Certification Scheme (MCS), ensuring compliance and supporting the application for funding streams.

A+ energy efficiency

A+ Energy-related Product (ErP) rating.

ISO9001 approval

Manufactured in an ISO9001 accredited facility.

Product Innovation of the Year

Winner at the National Heat Pump Awards 2013.

Business Innovation of the Year

Winner at the South West Green Energy Awards 2013.


Dimensions

3 kW Shoebox

515mm high

480mm wide

360mm deep

6 kW Shoebox

585mm high

610mm wide

595mm deep

 

Shoebox 3kW - Dimensions


Shoebox series technical data

PhaseSingleSingle
Nominal thermal kW rating3.06.0
Part NumberS3-P0KS6-P0K
MCS ApprovedBBA0055/31BBA0055/35
Performance data - rated heating output at B0/W35 BS EN14511
Power consumption0.8kW1.6kW
Co-efficient of Performance*4.053.84
Immersion heater outputKensa heat pumps do not feature back-up electric immersion heaters**
ENA Connect & Notify approvalYesYes
Brine (primary) based on 0°C in / -4°C out
Design flow rate kg/min9.218.4
Pressure drop kPa at design flow rate516
Max inlet temperature °C25
Min temperature °C (outlet)-5 (at standard settings)
Heating water (secondary) based on 30°C in / 35°C out
Design flow rate l/min8.6216.88
Pressure drop kPa at design flow rate1.00.64
Max flow temperature °C***6565
Electrical values at B0/W35
Rated voltage220-240 v / 50-60 Hz
Power supply rating amps1325
Rated current (max) amps714
Typical running current at B0/W35 amps48
Starting current amps****3034
Refrigerant circuit
Process mediumR134a
Fill volume kg0.71.6
Compressor typeReciprocal
Dimensions
H X W X L (mm)515 (H) X 480 (W) X 360 (D)585 (H) X 610 (W) X 595 (D)
Dry weight kg60100
Operating pressure
Brine circuit min (primary) bar g0.3
Heating water circuit min (secondary) bar g0.6
Low pressure reset bar g1.8
Connection sizes
Primary IN and OUTValves and anti-vibration leading to 22mm
Heating flow and returnValves and anti-vibration leading to 22mm
Performance (based on Average Climate) at 35°C
ErP ratingA+A+
SCOP*****3.683.45
Seasonal space heating energy efficiency139%130%
Performance (based on Average Climate) at 55°C
ErP ratingA+A+
SCOP*****2.992.97
Seasonal space heating energy efficiency112%111%
Sound Power Level
Sound Power Level (dB)47dBA52dBA
* The COP figure quoted is calculated as per EN14511.
** In-built immersion heaters will increase running costs and CO2 emissions as they use direct electricity, because of this
Kensa heat pumps do not include them.
*** By increasing the flow temperature from the heat pump the efficiency of the unit will drop and the COP decreases.
****Kensa Shoebox heat pumps incorporate smart starts as standard to limit the starting current of the compressors. For full details on how the starting currents are calculated please contact Kensa.
*****The SCOP figure quoted is calculated as per EN14825.
Note: Design flow rates are for a ground temperature of 0°C and –4°C and a load temperature of 30°C and 35°C.

Get the MCS stamp of approval

with Kensa’s MCS Umbrella Service.

Dedicated technical support

“The support team at Kensa have made recovery and service into an art form.”

“First class product and excellent after sales attention – even when out of guarantee”

Reviews

Case study reviews

Shoebox Ground Source Heat Pump

"This is an eco-friendly system that has enabled residents to save between £450-700 a year in heating costs at a time when household budgets are being squeezed."

Enfield Council

See case study

Project overview

Over 400 flats over 8 x 12 storey tower blocks

2019 District Heating Project of the Year (H&V News Awards)

Tenants bills are reducing from an average £800 per year to an average £350

Estimated 773t CO² saved

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"The new heating system is amazing, before it was so difficult to heat up more than one room in my home but now I don’t have to worry about that."

Tenant, Together Housing project

See case study

Project overview

770 Shoebox heat pumps in social housing properties

Displacing night storage heaters

Shared Ground Loop Array system

Borehole drilling of up to 200m

Up to 45% savings on running costs

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"Tenant satisfaction with the heat pump solution has been high and the support and assistance we have received from Kensa has been first class. Tenants with the benefit of Kensa’s ground-source heat pumps tell us how warm their homes are and how affordable the system is."

Ian Richardson, Shropshire Rural Housing Association

See case study

Project overview

8 new-build properties

6 kW Shoebox heat pumps

Shared Ground Loop Array system

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"This is a win-win situation. Not only do our residents benefit from significantly reduced bills, more controllable heating and improved health and well-being, CO2 emissions are halved".

Leon Storer, Stonewater Housing

See case study

Project overview

49 off-gas bungalows

Displacing night storage heaters

Shared Ground Loop Array system

ECO eligible

Kensa Contracting managed scheme


Shoebox Ground Source Heat Pump

"The Shoebox heat pump from Kensa provides the perfect sustainable heating solution. Not only is it compact and quiet, but being able to warm the boat using the very water that it is sailing on is remarkable."

Artie Chalmers, boat builder

See case study

Project overview

Environmentally-friendly and sustainable canal barge

12ft wide x 65ft long, 3 bedrooms

3 kW Shoebox heat pump

Water being used as heat source

Zoned underfloor heating


Shoebox Ground Source Heat Pump

"This is the best heating I’ve ever seen – and the hot water is even better still. I’d recommend it to anybody, and it’s not just me talking – I speak to neighbours and they’ve all said it is fabulous."

Tenant, Trent & Dove Housing

See case study

133 bungalows across 15 different sites

Retrofit individual Kensa 6kW Shoebox heat pumps

Shared Ground Loop Array system

Three-month schedule

£1.8m investment

£2.3m ECO

Tenant fuel savings of £350-£500 per annum

Kensa Contracting managed scheme


Kensa Google reviews

Edward F.
Edward F.
10:31 27 Feb 24
I have 2 13kw units installed and they have been running smoothly for the past 2 years without... problems. Recently contacted Kensa for some advice and they replied very promptly. Excellent product and service.read more
Dave H.
Dave H.
05:40 22 Dec 23
Kensa were the most Professional company we used throughout our new build, the customer care... before, during and after the installation of our ground source heating system was outstanding.Yesterday we had an electrical issue with our 7k compressor unit, I called the Chacewater department and spoke to Tom Morris from Technical support he guided me through the fault finding process on the phone, diagnosed the problem and had the new parts sorted for me to collect in 15mins of our phone call!Top service!I would highly recommend Kensa to anyone!read more
Matthew E.
Matthew E.
15:33 24 Nov 23
Customer service and technical help is second to none. I’d go as far to say Todd on installer... development team is my heroread more
Rob B.
Rob B.
14:09 10 Nov 23
A Recent installation of 6no EVO15kw kensa heat pumps and one unit failed. Spoke with technical we... had an immediate response from post install technical. Jordon from Kensa was on site asap located the fault fixed tested and the heat pump back in full working order, amazing response cannot fault kensa from enquiry to commissioning its 100% all the way, thanks to everyone,read more
Mike S.
Mike S.
19:20 19 Oct 23
Just a fantastic company, with unparalled after sales service.I purchased a ground source heat... pump from Kensa 16 years ago, and the last couple of days I have had a problem with the programmer. Jordan, from their Technical Support Department was happy to spend a couple of hours on the phone with me today patiently talking me through the issues and getting my unit up and running again.What company is prepared to spend time on you these days,16 years after you last gave them a penny? How many would just refer you to an emergency engineer, if that!Kensa really are a first class British engineering success story. Great products and brilliant customer service. If you are thinking heat pump, ground or air source, you must contact them and put them in the mix in my opinion.read more
Mark B.
Mark B.
14:02 19 Oct 23
A excellent well run training program with all facilities you could ask for including actual units... and live programmers to play with.We had Todd running our training who was super helpful, informative and patient.The tour of the assembly line and workshop is great and the passion of the staff for there products is inspiring.read more
Old Barn T.
Old Barn T.
13:26 13 Oct 23
The Kensa Heat Pump has worked perfectly with no faults for 11 years. Unfortunately the pressure... has dropped on the underfloor heating circuits so the heat pump has gone into a fault mode. I emailed Kensa tech support and they responded immediately with a call and advice followed by a helpful email . What amazing first class service. Thank you Kensa.. Highly recommendread more
David G.
David G.
11:14 04 Oct 23
Brilliant aftersales .....erm 18 years after sale :). Had my heat pump installed in 2006 and ove... the years had very few issues but even now after all this time technical team take the time to support my queries and to walk me through them in detail. Can you imagine any other mechanical manufacturer gladly honouring a purchase nearl 20 years later? Well done guys the way good businesses should behave.read more
Green Resource Heating L.
Green Resource Heating L.
08:41 04 Oct 23
One of the best heat pump training courses i have been too.Very detailed, lots of information and... a factory tour to see it all happening.100% recommendedread more
Anne B.
Anne B.
07:47 22 Jul 23
After eight years our heat pump developed problems and late on a Friday afternoon Carl one of the... problem solving team guided us over the phone through the steps that were needed to restore the system. His patience and clarity of instructions were inspirational thank you Carl.read more
Caragh B.
Caragh B.
12:15 19 Jul 23
Brilliant service from Karl in Technical support. He helped me over the phone for just under an... hour, explained how my system worked in great detail. MY Kensa Heat pump is over 11 years old and with his detailed analysis I was able to solve the issue. Excellent service and saved me a call out charge. Thank you so much.read more
Josh E.
Josh E.
13:17 23 Jun 23
I attended Kensa for a training day. Todd delivered the training and did an excellent job. He’s an... extremely knowledgeable guy and really interesting to learn from.read more
Jenny W.
Jenny W.
09:24 30 Mar 23
Technical support amazing. Above and beyond expectations, incredibly knowledgeable and willing to... help. Jordan excellent. Many thanksread more
Susan B.
Susan B.
19:08 30 Jan 23
Recently moved house inherited a Kensa twin compressor, found the technical enquiries line so... helpful. Engineers were brilliant, it’s a new technology for me and the engineer was incredibly helpful and gave me all the time I needed.read more
Hope A.
Hope A.
10:55 28 Jan 23
Technical support from Carl was first class, talked me through the whole process, rectified the... fault and went above and beyond in helping including sending a post call email with additional information. Neilread more
John
John
14:31 12 Jan 23
The Tech Support engineer at Kensa was incredibly helpful in diagnosing the problem with my 14 year... old system, and then talking me through installing the replacement parts. Excellent support.read more
Daniel B.
Daniel B.
12:40 06 Jan 23
Superb technical support, which quickly resolved a minor issue I experienced.
John W.
John W.
12:10 30 Dec 22
Technical issue with pressures cropped up on 30th December:not a great date. Straight through to... technical support who did a super job of talking me through things (I am no engineer) to get the pump back on line so that I can sort things myself going forward and avoid repeats. Great service.read more
Guy H.
Guy H.
11:02 22 Dec 22
Whilst I've experienced a few teething issues and integration challenges with my new Kensa Shoebox... heat pump/ heating system and there have been a few challenges with integration, the constant level of support when needed from the Kensa has so far been excellent. Always on hand and really helpful in trying to find solutions to any encountered problems.read more
Peter M.
Peter M.
17:02 21 Dec 22
Great Customer Service! Tom kindly led me through some diagnostic until the pressure problem was... found and then once again my Kensa M150-TIH-OK fired up. No need for an engineer call out and heat again! Thanks Tomread more
BAZ 1.
BAZ 1.
18:45 20 Dec 22
Had an issue with my system. Janine dealt with my issue. She was brill. Called me back when she... said she would, and checked up. Engineers were pleasant and helpfull. Great allround service from Kensa. Rather rare these days.read more
kerry H.
kerry H.
14:16 20 Dec 22
Spoke to a amazing lady cause janinewho helped me today get my heating back on on after lots of... phone calls and a week with no heating shes the only person that offered and able to help thank you janine merry Christmas:)read more
Raymond K.
Raymond K.
16:01 14 Dec 22
I can honestly say that the service I have received from Kensa on the two occasions when we have... had problems with our heating system has been outstanding. David on the first occasion and Carl on the second were really committed to resolving the problems, which they did - very patiently, I might add. Carl also sent some useful reference material. The company's record-keeping was also impressive. If another manufacturer provides such good after-sales service, I haven't come across it yet.read more
steve C.
steve C.
12:58 14 Dec 22
Kensa have provided me with 2 Heat pumps and detailed telephone support over 10 years. They are... very responsive to queries and problem-solving, and also do spare parts within days on request. I would recommend them as the best Heat Pump supplier and support service in the country. Support from Tom was much appreciated.read more
Fiona L
Fiona L
18:52 08 Dec 22
Fantastic tech support from Jordan at Kensa engineering. I was trying to locate a part for another... make (continental) of heat pump without success. I was hoping Kensa could supply an alternative that would work even if not the original part. I sent a photo....no labels or part numbers. Jordan identified it explained it wasn't a part they could support as it was not a standard one supplied with any kensa products. He immediately emailed me a photo of the part its number and where to find it.Genuine honest help freely given. Thanks Jordan and Kensa.read more
D C.
D C.
15:02 08 Dec 22
I find Kensa Heat Pumps staff very helpful and there heat pumps very reliable.I installed a 6kw... heat pump in a 287 sp m, Scotframe Timber Frame House (factory insulated), Sealed to Passive house Airtightness 5 years ago.The heat pump copes very well with heat requirement of the underfloor heating and the DHW.If you are considering a Ground source heat pump, make it a Kensa Heat Pumpread more
Sarah A.
Sarah A.
09:31 05 Dec 22
Excellent help from Tech Support guiding me through some maintenance issues with our system. Great... to get a follow up e-mail with even more info. Thanksread more
Neil H.
Neil H.
10:56 01 Dec 22
This morning, after 10 years of smooth running our Kensa heat pump threw a low pressure fault code.... I phoned up Kensa’s technical department (Tom Worth) who talked me through a temporary fix and then explained how to top up the pressure on the ground loop (there was no mains water feed already installed). I’ve now done it and it is working fine again.Excellent service - thank you!read more
Andrew B.
Andrew B.
12:19 24 Nov 22
tec back up was excellent, very knowledgeable and helpful the customer after sales service is great... a lot of other companies need to learn from kensa how to treat customers. thank youread more
Ruksy W.
Ruksy W.
14:03 18 Nov 22
Really grateful for the help and support received from Carl. He was very knowledgeable and very... friendly. Ended the call with him feeling much more relieved and confident. Would highly recommend this companyread more
Jon G.
Jon G.
21:26 15 Nov 22
Had technical issue with heat pump, spoke to Carl who was extremely knowledgeable and very helpful.... Highly recommended. Excellent serviceread more
Julie D.
Julie D.
10:41 07 Nov 22
Great technical help from Tom and accounts department, just waiting for goods to arrive in the next... day or so.read more
Paul C.
Paul C.
10:27 07 Nov 22
Refreshing to get such a good customer service, called on a Friday afternoon at 4.15, spoke to Tom... in technical for help diagnosing a problem with a very old ground source unit.Within minutes we had the unit apart and found the issue, new parts on their way to resolve.Great service and advice to get the heat back up and running as soon as possible.Highly recommend Kensaread more
Callum O.
Callum O.
10:09 03 Nov 22
Been working along side kensa/ Andrew glasby who has been amazing with the training he’s provided... to me and always a phone call away if I ever had any problems with any heat pumps. Great engineer to work along side. Thank youread more
Ian C.
Ian C.
13:15 02 Nov 22
In the ten years since installing my system I have only needed to contact Kensa a few times and... they provided first class technical support.Just recently support helped me via the phone fault find an issue I was having and quickly helped me resolve the problem.read more
Philip N.
Philip N.
10:02 02 Nov 22
The second time I have needed to contact Kensa Technical support since installing our GSHP in 2006... and as previously they responded almost immediately to my e-mail , were knowledgable, courteous and service orientated. Thank you Carl Jackaman and well done Kensa - a Great British Company! Philip Nierop Exeterread more
Richard B.
Richard B.
14:14 31 Oct 22
Both Jordan and Tom were extremely helpful and patient working through my problem - thanks !
Andrew T.
Andrew T.
16:22 26 Oct 22
Excellent customer service provided by knowledgeable UK based team including detailed remote fault... finding support via video calls and messages followed by part supply. I would definitely recommendread more
Harriet H.
Harriet H.
16:28 20 Oct 22
We have had a Kensa Heat pump for 7 years and when I have contacted the Help Desk they have been... extremely helpful. Makes life so much easier when you can speak to someone and fix any problems without having to call an engineer out.read more
Trevor A.
Trevor A.
20:48 14 Oct 22
Thanks for your technical support excellent service most firms sell a product and as soon as it... gets to 12 months old they don’t want to know kensa heat pumps are totally different they stand by there equipment and the couple of faults were sorted over the phone very good serviceread more
Mark M.
Mark M.
19:46 14 Oct 22
rang the tech desk to pick their brains at quarter to five on a Friday evening and and Jordan(... certified kensa guru) gave me a walk through of the system and helped me locate the fault. absolute superstar system back up and runningread more
Graeme B.
Graeme B.
10:55 12 Oct 22
Great response from Andy today to pull us out of the poo. Nothing was too much bother and he was a... great help.read more
James M.
James M.
06:57 11 Oct 22
Fantastic company. Customer service is there number one. In a market with newly emerging concepts... and ideas they are patient with me whenever I ring as I don’t understand it all. They will talk you through all menus and any issues you have. Tech services are great. Thanks for all your help.read more
Tim B.
Tim B.
10:28 07 Oct 22
We have had a Kensa heat pump for many years as early adopters of the technology. It has been... really reliable with minimal problems. We contacted Kensa today as the unit had lost all power. We got straight through to the technical department with no queue and no call centre involved. Carl was really knowledgeable and helpful and we were back working and with heat within the hour. No spare parts required either. Thanks Carl and thanks Kensa for such great service😊read more
David T.
David T.
08:27 28 Sep 22
First rate service. Immediate, courteous response from Tom followed up by same day fault... resolution. If only more Companies were as attentive and dependable! My system is more than 12 years old and has been very reliable and cost effective but it's still good to know that if/when back up is needed that it's as good as this. Highly recommended.read more
Fred R.
Fred R.
21:19 27 Sep 22
Very helpful tech support. Carl was willing to help me diagnose a problem with a system even though... the problem was not with the Kensa unit itself.read more
Susie G.
Susie G.
12:17 26 Sep 22
5 ***** are inadequate! Tom in the Technical Team was exemplary! Could not recommend this company... and its Customer Service more highly!! Thank you so much!!! Susie G, South Northamptonshireread more
Gavin F.
Gavin F.
12:01 08 Sep 22
Needed some technical support and received excellent advice. My system has been operating... faultlessly since 2014 and we’re very pleased with the technology. My call was answered immediately and my query was clearly dealt with by an expert. Many thanks.read more
4-E L.
4-E L.
20:19 06 Sep 22
Great help from Jordan and a great product.👍🏻👍🏻👍🏻&... #x1f44d;🏻read more
Keith R.
Keith R.
12:15 19 Aug 22
I used the tech support today along with an engineer.Couldn't be easy,clear,concise instruction.Top... service.read more
Greg S.
Greg S.
10:50 22 Jun 22
Excellent service from Carl and the tech ream at Kensa. Got to the bottom of the issue over a... number of calls. Thorough, knowledgeable and attentive. This kind of customer service/support is quite rare these days. Well done Kensa.read more
neveradull M.
neveradull M.
10:47 22 Jun 22
Had some control issues with U/F heating had to rule out heat pump as being the source spent best... part of 2 hours on phone with Tom from Tech support who was amazing. Talked me through every step and why we were testing various bits to rule out things stage by stage. Ended up changing some parameteers but the heat pump is working as expected.read more
Hen G.
Hen G.
13:45 09 Jun 22
This is a friendly and approachable company that have been so helpful. Our first time using a heat... pump and they have gone above and beyond to ensure we have everything in place and that all the materials reach us in time. I will definitely be using this company again and would highly recommend them to anyone that wants to install a heat pump. Thank you so much for all you have done and we can wait to show it to everyone. This is definitely a 5* company!read more
Annie
Annie
10:24 25 May 22
We are delighted with the support we have received from Jordan on the Tech Support Team (Truro). I... know nothing about technology and yet he carefully guided me through some queries we had about our newly installed ground source heat pump. He was very patient as he guided me as I navigated the control panel. It has given us enormous confidence in the Kensa team and I know that no question is either too silly or too small. Thank you!read more
john C.
john C.
11:15 20 May 22
I was very happy with the good customer service from Tom Hughes andTom cosier over an issue with... my Kensa 3 phase heat pump I must give them 10 out of 10, but I was really disappointed with the attitude of CarlHe really put me off. It really makes such a difference as a customer howone is treated. I have had good service from Kensa and would not like thisincident to effect the future service that I hope Kensa will provide.read more
Julian R.
Julian R.
11:35 17 May 22
My Family purchased a Kensa Evo Heat Pump in 2020 and Project Managed its installation. It has been... everything we could have hoped for. Hot Water and Heating throughout our newly extended property on the Lizard.We have, however, encountered one ongoing problem, not with the Kensa Heat Pump but with the Immersion Heater fitted to the Advance Appliances "Super Duplex Hot Water Tank. The Thermco Immersion Heater pre-fitted to the Hot Water Tank failed after just four months (April 2021). Advance supplied a replacement and reimbursed our associated Plumbing costs. The replacement Immersion Heater, an identical model from a 2018 batch lasted just nine months, failing in January 2022. Advance supplied another identical Thermco replacement, again from the same batch. This time, they were reluctant to reimburse our Plumbing costs.Given that this ongoing failure could only be due to 1) a faulty batch of Immersion Heaters or 2) something in our Bore Hole water, we paid to have our water tested for Chlorides and found a low reading of 57 per mg/l (PVC guide max 250 mg/l). The second replacement Immersion Heater supplied by Advance, again, an identical unit, failed in March 2021 lasting just three months!We contacted Kensa Customer Technical Support in Truro and they were rightly concerned. They sent one of the excellent Team came over quickly as possible and emptied the Hot Water Tank, flushed and cleaned it and refitted a new Tesla Immersion Heater. He also took away photos and water samples for further investigation. We now await the results.It has been an extremely frustrating series of events that shows that, however excellent and efficient the Kensa EVO Heat Pump is - and it is!, a minor component of the whole setup can completely cause problems and, effectively, close the system down. We are indebted to Kensa Technical Support in Truro for getting involved and searching for the both the cause and the long term solution.Julian D Rand MBEread more
Mark P.
Mark P.
09:45 17 May 22
As an installer, Everytime I ring technical support, always very helpful and get the problem... sorted, one of the best technical support I speak toread more
Rafal W.
Rafal W.
18:58 16 May 22
Super miły personel I szybki rozladunek.
Sarah W.
Sarah W.
16:00 25 Apr 22
Great company and GSHP. After nearly 8 years of continuous operation our trusty heat pump developed... a fault. I called Kensa technical support services and despite having very little experience in this area was patiently talked through the investigation by Carl Jackaman until we had successfully diagnosed the fault. After fitting the required part, everything is now up and running again and I can not speak highly enough of their technical support services.read more
Chris S.
Chris S.
09:52 04 Apr 22
Excellent support diagnosis over the telephone, replacement part arrived next day and we were back... up and running in less than 24hrs. Well done Carl & Kensaread more
George G.
George G.
11:38 24 Mar 22
Excellent tech support from Carl Jackaman - who stepped in for colleagues at really busy times due... to the end of RHI and guided my installer through the set to run process to get my heat pump running, thanks Carlread more
Roger W.
Roger W.
15:50 17 Mar 22
Very professional outfit.
Tracy C.
Tracy C.
08:47 16 Mar 22
Have had a heat pump supplied by Kensa since our house was built 14 years ago. It has been... absolutely excellent. Extremely economical, without any servicing issues. A recent problem occurred when a capacitor failed. Technical support was immediate ( they replied to my enquiry with one hour ). They supplied the necessary replacement part over night. Special thanks to Carl (K? ) who was particularly knowledgeable,helpful and even telephoned to check that the repair had gone well. Can not praise him and Kensa enough. Definitely the best customer service we’ve ever experienced. Many thanks Carlread more
Nick P
Nick P
10:25 27 Jan 22
I have now been using our Kensa dual compressor Shoebox heat pump for 7 years. Other than being... slightly noisy, the system has been faultless and produces hot water every day of the year.Well worth the investment.read more
Iain M.
Iain M.
10:40 12 Jan 22
Diagnosis of a fault with an 8 year old twin compressor 24 kw heat pump was carried out remotely by... Carl Jackaman of the Kensa technical department in conversation with an electrician on site today. The diagnosis and solution were completed successfully. Carl could not have been more helpful or patient in taking the electrician and myself through every step required, including the arrangements for the spare parts to be despatched.5 stars thoroughly deserved.Iain Milligan11 January 2022read more
Julie M.
Julie M.
14:30 03 Dec 21
My son has a Kensa Heat Pump that isn't working. His landlord is no help! My husband phoned Kensa... and an engineer tried his best over the telephone to give advice to get the pump working. Almost successful but we didn't have the tools needed. They were able to recommend sustainable energy engineers to assist. Excellent service from Kensa.read more
Damian V.
Damian V.
15:54 28 Oct 21
This is a comment about Kensa support.My 12-year-old heat pump developed an intermittent fault by... which the pump failed to start. It got worse over a few days until it no longer worked at all. (Not surprising in such an old machine).I phoned Kensa support and in seconds I had a diagnosis, and a new part was on it's way to me. As I didn't want to fit the part myself, the support people put me in touch with a local plumbing and heating expert. Unfortunately, he fell ill and took time off work, so my wife and I took on the task ourselves, following telephone guidance from Kensa support.Incidentally, when we first had the heat pump, we were confused about how to get the best from it, but we found out then that we could rely on them for help.Anyway, to fit the part we removed the front panel, then the top panel, but still we couldn't reach the failing part. We had to remove the back and side panels too - all the time following Kensa advice. Even then there were more problems. (I understand that newer machines are much easier to maintain.)We had been without heating for two weeks and frequently felt like giving up, but we sent photos by email to Kensa to illustrate difficulties as they arose and received solutions in return. Eventually we got the new part in place, switched on and felt the most profound sense of relief and satisfaction when the pump sprang to life.It should be emphasised that the support team are not necessarily familiar with such old models, but whenever we made contact all the support staff present knew about the problem. This gave a very reassuring feeling that we were getting an individual, personal service for which we are most grateful.In short, we received the most excellent telephone and email support for getting this very old heat pump working again.read more
Jane S
Jane S
11:48 28 Oct 21
The installer of our Kensa heat pump retired some years ago but Kensa Technical support have... provided excellent service and information over the phone and on line. We could not ask for more. Excellent company. Would recommend.read more
Dana F.
Dana F.
10:32 18 Oct 21
The Kensa Technical Support team are excellent. They are always happy to help with issues and... really go the extra mile. Twice now they have sent out part replacements free of charge (when we are actually out of warranty) and have talked us through the installation in order to save us from calling out a plumber. Carl has been really really helpful, and Tom has also been excellent in the past.read more
lisa M.
lisa M.
12:31 01 Oct 21
The after sales service provided by Kensa has been exemplary. They have been easy to contact,... always very helpful and have reliably followed up on everything they promised as well as keeping us informed on a regular basis. They have gone over and beyond to ensure we are satisfied with their product. I would highly recommend Kensa to anyone considering a heat pump.read more
David R.
David R.
10:48 20 Sep 21
Our 20kw Single phase Heat pump was fitted over 7 years ago, over that time we have had one sensor... failure , that was replaced FOC, recently one of our ground arrays was isolated due to it weeping at the fitting, Thanks to Tom for sending out a replacement olive.read more
darren H.
darren H.
21:42 07 Sep 21
Excellent ‘after-care’ and technical help on a product installed many years ago in a property I’ve... just moved into. It’s reassuring to be able to go through the heat pump and clarify my understanding and solve pressure issues simply by being talked through it all on the phone. Thanks for your time folk.read more
Trybrid
Trybrid
16:29 11 Mar 21
Had a really informative conversation with their Sales team. I was originally looking at installing... a ground source heat pump. However I was pointed in the direction of an air source pump which isn't one of their products but would be better suited for my property. Clearly putting customer service first! I would highly recommend you to get a quote from them.read more
Wayne R.
Wayne R.
14:16 02 Feb 21
Having had a lengthy search to find someone that actually knew what they were talking about when it... came to ground source heat pumps, we found Kensa. When we called we thought we were getting the receptionist, but in fact we got Daisy. She knew more about what she was selling than anyone else we had spoken to. Clearly knew her stuff, and instantly put our minds at ease. She worked out a detailed quote and nothing was too much trouble when we asked questions or wanted to change something.Installation was quick, clean, and everything was explained in a language we could understand. We were then given a complete system booklet, again explaining what to do if we have any issues or need to change anything on the systemDaisy and the whole Kensa team have been nothing but professional, capable and courteous from start to finish.Thoroughly recommend Daisy and the whole of the Kensa team to anyone who needs a GSHP.read more
oy D.
oy D.
16:33 21 Jan 21
The plumbers and the resident liaison officer did a great job on my block on Drygate walk 2-8.... Thanks you guys.read more
posh and F.
posh and F.
21:53 20 Jan 21
Thank you so much Demi for your help during my sister heating installation last week, housing... didn't care but you were so helpful,Thank you.read more
aslan B.
aslan B.
11:50 18 Jan 21
The workmen are friendly and polite and dispıte beıng so streched nothing iş too much trouble. The... system iş a little cooler then my old heating system but overall its goodread more
Sue H.
Sue H.
16:42 15 Dec 20
I installed a Kensa Ground source heat pump in 2015 and am really pleased. I also have solar PV and... solar thermal so this form of heating is absolutely essential. Made in Cornwall !!read more
Allan T.
Allan T.
14:21 10 Nov 20
We installed our heat pump in 2007, yes..13 years ago. It has been an excellent and reliable... investment that has performed exactly as planned. Support from Kensa can only be described as outstanding. Any call for support is quickly answered by knowledgeable engineers, who work with you to diagnose and resolve the fault or diagnose the issue and then send the right resources to fix the system. They clearly keep a sense of ownership and pride in what they make and install and are patience personified in the way they deal with lay customers. Top marks from me and thanks in particular to Tom with a recent sensor failure that proved difficult to identify.read more
Steve A.
Steve A.
13:44 13 Oct 20
We have a Kensa GSHP, the pump is reliable, needs little servicing and is both environmentally and... uses only a little electricity. Todd in tech support is THE most helpful and informed person you will come accross...what's not to like?read more
John G.
John G.
15:10 06 Oct 20
We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday let. Nothing about... this whole build was easy but we opted for Kensa for our renewable energy. Brilliant decision from the start, the product layout, working with our staggered delivery requests due to a just in time scheme adopted for the build, to literally holding our hand during the self installation process using a heat engineer locally. So helpful, and great to know if we need further guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole, Abbotsham,North Devonread more
Michael P.
Michael P.
12:59 06 Oct 20
Can’t thank these guys enough especially Todd his knowledge of these heat pumps is second to none
Martin B.
Martin B.
21:43 02 Oct 20
I had a Kensa heat pump installed in 2017. It has worked really well and saved significantly on... space and water heating costs. The technical support team at Kensa have been absolutely fantastic helping sort out installation issues, responding very quickly and positively to queries and resolving issues very efficiently.read more
Richard J.
Richard J.
07:33 17 Sep 20
great service, very efficient as always
Bharat R.
Bharat R.
19:53 23 Aug 20
I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other professionals I... met at home building events always welcomed me and answered all my questions. They introduced me to Howard Smith Builders in Herefordshire who installs many of their pumps and I visited him to see first-hand an installation Howard had done. Back to Kensa. All throughout the build and spec of our pump, Kensa stayed in touch and Steve even visited our home when the work began. I have also been assured that as and when there are software updates for their pumps, Kensa will provide them to me to ensure my pump stays at the optimum level. Thank you, Steve, and Kensa for sticking with me when I needed you to hold my pump for a year with no extra charge! Looking forward to having Lewington’s of Market Harborough finishing the install of your pump and slinkies this Wednesday!read more
Joule E.
Joule E.
17:17 22 Jul 20
I have been using Kensa for a number of years now, and whilst the service is always exceptional... from every member off the team, just recently, and during these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure my business has kept installing. Really fantastic work guys, much appreciated, thank you, Lee Whiteread more
Mike H.
Mike H.
12:25 08 May 20
Well, Kensa technicians continue to do a wonderful job. We installed our heat pump back in 2007.... Paid a fair price, got a grant towards the cost and have benefited from cheaper heating ever since. Any other boiler I am sure would have been on the scrap heap by now and the manufacturers not in the slightest bit interested in us. But not Kensa, they have continued to give first class technical support throughout the thirteen years - all advice free, friendly and helpful. We’ve bought a few bits, but not many and several parts have been provided free of charge. This time it was Todd doing the magic programming a new Corel for us, which he sent us by return at absolutely no cost to us. So anyone reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry. Todd likened it to a land rover - sturdy, robust, efficient and long lasting and I think that’s absolutely right.read more
Steve T.
Steve T.
14:47 04 May 20
Can't recommend Kensa enough. Great product, phenomenal customer service. I called them after our... heat pump stopped working and spoke to an engineer called Tod. He was extremely knowledgeable and talked me through getting it going again over the telephone, even though turned out that the fault wasn't anything to do with the heat pump itself! Above and beyond, even messaged me again to check everything was still ok. Thanks Tod, you are an asset to Kensa!!read more
Duncan R.
Duncan R.
17:11 27 Apr 20
Great company to work with. Very professional in every aspect of their business. The best company... to deal with if want a heat pump system that is designed and installed by highly skilled and experienced people.read more
Jon T.
Jon T.
20:44 12 Mar 20
The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in 2007 which has... worked without a problem untill while extending my drains I cut through one of the underground pipes. The help I received enabled me to get my system up and running with only a day down time very very helpful.read more
Jean C.
Jean C.
20:07 03 Mar 20
We found all Kensa personnel helpful and knowledgeable, especially TomWorth, when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter Lyonsread more
Robert E.
Robert E.
10:39 20 Feb 20
Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some 10 or more years... ago. Never had any problems what so ever, until recently it fails to start and only rarely does it get up and going.Called the service desk, spoke to one of the Tom's, excellent knowledgeable advice culminating in us purchasing a replacement smart start box. I was nervous about doing the replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job done !A couple of calls to the team always results in friendly expert definitive advice, everything breaks at some point, so its all in the recovery and the support team at Kensa have made recovery and service into an art form.The product is by design inherently more reliable than oil or gas boilers and the Kensa support experience confirms it was the right decision to buy the product.Congratulations.read more
Mark N.
Mark N.
20:39 15 Jan 20
Came across the invoice for our Kensa heat pump during a clear out. It cost us about £6k just over... ten years ago (+ digger hire for a few days) and I reckon it's saved us at least £750 per year since (probably closer to £1000). Maintenance cost so far has just been inhibitor for the heating system.read more
David W.
David W.
21:44 05 Dec 19
First class product and excellent after sales attention - even when out of guarantee
Derek S.
Derek S.
09:44 01 Dec 19
I bought a 10 year old house with a Kensa Ground Source Heat Pump last year. Recently, my hot... water has not been as hot as usual so I contacted Kensa for some advice. Bear in mind this is a 10 year old heat pump, well out of warranty . . . They could not have been more helpful!I have spent at least a couple of hours on the phone with Todd from their technical support team. He helped me troubleshoot, talked me through how to open the unit up and check things myself. He sent me some small parts free of charge and I also bought a couple of replacement parts, which he again talked me through how to fit.I have never come across a single company in my entire life that wouldn't charge me for this time. I'm well out of warranty and yet Todd did not hesitate to help. No bill for labour, just patient, friendly advice. What amazing service! Second to none!If I ever need another heat pump I'll be going straight to Kensa. Best customer service I've ever experienced!read more
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